Job Description

Your experience matters

Highpoint Health – Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Receptionist joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Join a busy, collaborative pediatric practice where teamwork, empathy, and exceptional patient service are at the heart of what we do. Our caring providers go above and beyond for the patients and families we serve, and our strong relationships among coworkers and providers create a positive, supportive team culture.

How you’ll contribute

A Receptionist who excels in this role:

• Greets patients and families and provides a welcoming, professional first point of contact for the pediatric practice.
• Checks patients in and out, verifies demographic and insurance information, and ensures patient information is accurate and up to date.
• Verifies insurance coverage and assists with gathering information needed for patient visits.
• Collects and processes copays and other patient payments as appropriate.
• Answers incoming telephone calls, routes calls and messages, and responds to patient and family inquiries in a professional and timely manner.
• Schedules and manages patient appointments while supporting an efficient flow of patients throughout the practice.
• Prepares and provides immunization/shot records and other requested patient documentation.
• Ensures patients and families receive and complete the appropriate forms and documentation for well visits and other appointments.
• Communicates effectively with providers, clinical staff, patients, families, and other departments to coordinate patient needs.
• Performs general front-office and clerical functions, including scanning, faxing, filing, data entry, and maintaining patient documentation.
• Manages multiple competing priorities in a high-volume pediatric practice while maintaining accuracy, professionalism, and a positive patient experience.
• Protects confidential patient information and follows established organizational and practice policies and procedures.
• Maintains an organized front-office environment and assists with additional administrative duties as assigned.

What we’re looking for

Applicants should have a high school diploma or equivalent, required. Additional requirements include:

• Strong customer service and interpersonal skills with the ability to communicate professionally with patients, families, providers, and coworkers.
• Ability to work effectively in a fast-paced, high-volume environment and prioritize multiple responsibilities.
• Strong organizational skills and attention to detail.
• Demonstrated professionalism, empathy, positivity, and reliability.
• Basic computer proficiency and ability to learn electronic medical record and scheduling systems.

Preferred Qualifications

• Previous healthcare, medical office, dental office, patient access, receptionist, or similar customer-facing experience.
• Previous experience with patient registration, appointment scheduling, insurance verification, or payment collection.
• Experience working in a physician practice or pediatric setting.
• Experience with Athena or a similar electronic medical record/practice management system.

Schedule: Full-Time, Monday–Thursday 8:00am – 4:00pm, & Friday 7:30am-5:30pm

Location: Highpoint Pediatrics - 568 Hospital Road Winchester, TN 37398

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Highpoint Health – Winchester with Ascension Saint Thomas

Highpoint Health – Winchester with Ascension Saint Thomasis fully accredited by The Joint Commission and, together with the Sewanee campus, has earned The Joint Commission’s Gold Seal of Approval® and the American Stroke Association’s Heart-Check mark for Acute Stroke Ready Hospital Certification, reflecting its commitment to providing high-quality stroke care close to home.

EEOC Statement

“Highpoint Health – Winchester with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health – Winchester with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.