Job Description

Job Title: Receptionist (part time - Wednesday to Friday)

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a part time Receptionist (3 days per week - Wednesday to Friday) on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy.

Join Barbour ABI and get the best of both worlds

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries.

The primary objective of the Receptionist is to answer a multi-line switchboard quickly and direct calls to their destination without delay. The role also involves the provision of administrative assistance to other departments, greeting visitors, distributing sales leads, handling incoming / outgoing post and ordering company stationery, these are all are secondary objectives whilst managing the switchboard, which is the main priority.

Key Task and Responsibilities:

• Answer incoming calls and maintain a rapid response rate in line with agreed service standards.
• Use CRM system to identify customers, access relevant information, and transfer calls to the appropriate person or department.
• Communicate and liaise verbally between customers/suppliers/visitors and relevant staff, and interpret and respond clearly and effectively.
• Order and maintain stocks of relevant office supplies
• Perform reception duties in an efficient, professional and courteous manner
• Perform other routine administrative tasks as assigned and for other departments as required

Requirements

The role is for you, if you have following skills and experience:

• Experience on a reception desk and managing a high volume of calls is desirable
• Excellent written and verbal communication
• Pleasant and professional communication style at all times
• Excellent at multi tasking
• PC literacy, with experience using Microsoft Office Suite
• Good organisational and time managements skills
• Able to work under own initiative
• Attention to detail (accuracy is paramount)
• To be able to work well under pressure

Benefits

• 3pm finish on a Friday
• Day off for your birthday
• 25 to 30 days holiday (pro-rated for part time)
• Purchase extra holidays
• Volunteering days
• Pension and Life Assurance
• Great company culture that offers professional development, training and regular social events

Our Foundations and Values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.

Who are we?

Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has over 4,000 employees of 77 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals!

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.