Job Description

CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic and social challenges that impact their development and productivity. Our mission is to empower children, young people and families to thrive through quality and compassionate service.

We have an immediate opportunity for a Per Diem/On-Call Receptionist (On-site & No Weekends) to join our team.

Our Receptionists are responsible for delivering supportive, capable and efficient service to callers, clients and visitors so that each person’s experience is positive and seamless from entry to exit. As a Per Diem/On-Call Receptionist you will fill in as needed when regularly scheduled receptionists need to be off – this may include full or half days including early evening hours up until 9:00 PM, covering for vacations and other scheduled or unscheduled time off.

All CORA team members are expected to uphold the mission, vision and values of CORA Services which includes valuing all individuals and supporting each individual’s potential for growth.

In addition, as a Receptionist (Per Diem/On-Call) at CORA your duties will include:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a calm, welcoming environment that is conducive to receiving services and maintains confidentiality; efficiently manage sign-in and navigation of visitors attending events at CORA
• Provide courteous and knowledgeable assistance to callers; answer, screen and transfer calls using a multi-line phone system; make announcements using overhead paging system as appropriate
• Greet and promptly assist all clients and visitors; provide necessary forms and information to new clients; facilitate clear communication with service providers
• Maintain up-to-date client appointments and room schedules.
• Maintain security by following safety procedures and controlling access via the reception desk.
• Anticipate and address client/visitor concerns before they escalate
• Ensure reception desk and lobby are tidy and presentable
• May perform clerical tasks such as filing or processing mail

QUALIFICATIONS:

• Previous customer service experience, preferably as a receptionist/administrative assistant in a social services or healthcare environment where confidentiality was critical
• Outstanding interpersonal skills and ability to establish and maintain effective working relationships with co-workers, clients, and all other visitors
• Strong organizational skills and problem-solving ability with excellent attention to detail
• Proficient with MS Office applications (especially Word and Outlook)
• MUST be extremely flexible and willing to work on-call/as needed

**Ideal candidates are friendly, outgoing and self-motivated – this position will appeal to someone looking for intermittent work to work with their school schedule, childcare needs, work schedules with other employers, and retirees looking for occasional work and community interaction. Must be available to work as needed (some shifts could be up until 9:00 p.m.)