Job Description

About Us

Mindful Sprouts is a multi-disciplinary pediatric therapy center offering ABA and Speech therapy services in a warm, family-centered environment. We are committed to delivering compassionate, high-quality care and are seeking a Receptionist / Office Supervisor to join our growing team.

Job Summary

The Receptionist / Office Supervisor serves as the first point of contact for clients and families and plays a key role in the day-to-day operations of the clinic. This individual will be responsible for front-desk duties, client communications, and supporting administrative processes to ensure a smooth and welcoming experience for all.

Key Responsibilities

Reception Duties

• Greet clients and visitors with warmth and professionalism
• Answer phone calls, return voicemails, and direct inquiries to the appropriate team members
• Schedule appointments, maintain therapy calendars, and manage cancellations/reschedules
• Monitor client attendance and notify appropriate staff of changes
• Address client concerns professionally and promptly, or escalate to the appropriate person or department when necessary

Administrative & Office Management

• Maintain updated client records and documentation (e.g., intake forms, insurance cards, consent forms)
• Ensure timely collection of required paperwork and authorizations
• Support insurance verification and intake coordination when needed
• Maintain cleanliness and organization of the reception and common areas
• Order office supplies and therapy materials as needed
• Communicate effectively with clinical and administrative team members

Supervisory Duties (if applicable)

• Oversee front office assistants or volunteers (if applicable)
• Collaborate with leadership to improve office procedures and systems
• Support the onboarding of new administrative staff

Qualifications

• High school diploma or equivalent (associate’s or bachelor’s degree preferred)
• Prior experience in a medical office or therapy clinic is strongly preferred
• Excellent organizational and communication skills
• Professional, friendly, and patient demeanor
• Ability to multitask and remain calm in a fast-paced environment
• Bilingual (English/Spanish) is a plus

Work Hours & Compensation

• Full-time, Monday through Friday
• Compensation based on experience
• Benefits package available after probationary period