Job Description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Office Receptionist / Facilities Coordinator (Operations Administrator) is responsible for front-desk operations and day-to-day facilities support, ensuring a safe, organized, and professional office environment. This role serves as the first point of contact for employees, visitors, and vendors, and plays a key role in access control, office logistics, internal communications, and workplace engagement.

Acting as the office’s operational anchor, the Operations Administrator oversees workplace efficiency, supports internal communications, and contributes to employee engagement initiatives. This role ensures strict adherence to security protocols (including the Clean Desk Policy), delivers a high-standard hospitality experience, and serves as a key liaison between the Google and Teleperformance teams. Responsibilities span administrative operations, facilities coordination, payroll and HR support, and internal awareness initiatives.

Key Responsibilities

1. Facilities Operations & Hospitality

• Oversee daily office operations, organization, and supply levels to maintain a professional, client-ready environment
• Coordinate facility readiness for client and executive visits, including branding, room setup, and refreshment services
• Manage vendor relationships and building maintenance requests to ensure seamless office operations
• Conduct regular walkthroughs to ensure compliance with workplace standards and security protocols

1. Reception, Access Control & Security

• Act as the first point of contact for employees, visitors, candidates, and vendors
• Manage visitor registration and ensure compliance with security procedures
• Issue, activate, deactivate, replace, and troubleshoot employee access cards
• Maintain accurate access control records and coordinate with HR, IT, and Security teams
• Enforce and promote adherence to the Clean Desk Policy and other security standards

1. Internal Communications & Creative Support

• Manage and deploy internal communications across digital and physical channels
• Design and produce internal visual assets, posters, signage, and digital content for announcements, campaigns, and employee recognition
• Drive awareness of company policies, including security, emergency preparedness, and data protection guidelines

1. Employee Engagement & Culture

• Plan and execute employee engagement activities, seasonal events, and awareness campaigns
• Manage employee incentive and recognition programs, including budget tracking, prize procurement, and distribution of credentials or awards

1. Financial & HR Administration

• Audit timesheets and daily attendance reports, ensuring accuracy and alignment with benefit and leave records
• Serve as the primary point of contact for HR and Payroll-related inquiries, including leave requests and pay discrepancies
• Support administrative coordination related to onboarding, policy communication, and operational reporting

Qualifications & Skills

• Post-secondary education
• Previous experience in reception, facilities, office administration, or a similar role preferred
• Strong organizational and time-management skills
• Comfortable handling access systems, basic troubleshooting, and confidential information
• Excellent communication and customer service skills
• Proficient in Microsoft Office or Google Workspace, Adobe, Canva
• Ability to work independently and manage multiple priorities in a fast-paced environment

Critical Competencies

• Attention to detail
• Professional presence and discretion
• Problem-solving mindset
• Reliability and accountability
• Team-oriented with a service-focused attitude

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• 2 weeks annual leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

• $50,000 annually

Schedule

• Monday - Friday, 9:00am - 6:00pm

Location

• Candidates are advised to be within travel distance from our primary locations: 250 University Avenue, Toronto and The Well Downtown Toronto
• Work on-site setup (5 days a week)

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.