Job Description

Receptionist

Job Type: Full-time

Location: Brookvale

Who are Bridge Housing?

We are an award-winning Community Housing Provider (Tier 1 NSW) providing safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support and change lives by continuing to deliver more homes and quality services.

The role

Our Brookvale office has a fixed-term (until July 2027) full time (35 hours per week) Receptionist vacancy.

The Receptionist, North is the first point of contact for clients and visitors at Bridge Housing’s Brookvale office. This role provides a warm, professional, and trauma-informed welcome to all clients, many of whom are experiencing crisis or accessing temporary accommodation.

This role is great for someone who is looking for meaningful work with an organisation that gives back to the community.

What does a day as a Receptionist look like?

• Provide a professional and compassionate front-of-house experience for all clients, visitors and stakeholders
• Manage a high volume of face-to-face interactions, particularly with clients accessing temporary accommodation, using trauma-informed and culturally safe practices
• Triage enquiries and direct clients appropriately to Housing Managers, Admin Officers or other team members
• Support clients with completing initial forms and documentation, ensuring accuracy and clarity
• Keeping the reception and general office space neat and orderly
• Supporting the Office Manager with set up and clean up for meetings and events
• Responding to enquiries in line with Bridge Housing’s Customer Service Standards - in person, on the phone and via email
• Performing general office administrative support to Bridge Housing staff and customers
• Ensuring office supplies stock is consistently available and neatly organised

We are looking for someone who...

• has a positive and proactive attitude with a commitment to customer service
• uses clear and respectful communication skills, in writing and verbally
• is enthusiastic and willing to learn
• is committed to Bridge Housing’s purpose
• can perform basic administrative practices (e.g. scanning, printing, filing, binding, answering phones, sending emails)
• has some experience with IT and Microsoft suites (Outlook, Word, Excel and Teams) within a professional workplace
• Can work with people experiencing distress, trauma or crisis with empathy and professionalism
• Is committed to cultural safety, social inclusion and ethical practice

They also need to be willing to obtain a Criminal Record Check.

Why join Bridge?

We’re proud of our workplace culture, where employee wellbeing and professional development is held to the highest standard, and our employees who are committed and live the Bridge values (Integrity, Inclusion, Innovation and Impact).

To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Bridge Rewards Program that includes:

• support for employee wellbeing and professional development
• regular “recharge” day off a month for staff
• 35 hour working week
• extensive leave options (equivalent to 5 weeks per year including Christmas and your Birthday off!)
• study assistance and study leave
• training and development from internal and external providers
• team building
• monthly massages
• reflexology
• flexible work arrangements
• Grade 2 under the SCHADS Award + 10% (Base salary = $75,168 per annum)
• competitive, above award salary
• PLUS superannuation,
• PLUS not for profit salary packaging options up to $15,900
• We use Maxxia for our salary packaging (give them a google!)

APPLY NOW! By uploading a resume and cover letter through our portal. Don’t forget! We want to see in your cover letter why you want to work for us and how your values align.

We encourage you to apply as soon as possible. We will be reviewing and assessing applications on merit as they are received and consequently the closing date may be subject to change without notice.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.