Job Description

This position provides clinical support to Hospital Medical Services by setting patient appointments, maintaining records and providing customer service.

Position Requirements

• High School graduate or equivalent.
• At least one year of medical office experience and ability to communicate well
• Competent in the use of computers, printers, facsimile machines, copy machines, business phones, document scanners and other office equipment and supplies.
• Office environment.
• Must be able to sit, stand, communicate in English, both verbally and in written form, squat, reach overhead, and operate a computer/keyboard and heard instruction as appropriate.

Key Results

• Schedules appointments appropriately in Allscripts
• Maintains current patient information
• Provides simple medical advice under the direction of the physician
• Provides patients with info on HIPPA and insures compliance
• Maintains patient records
• Insures patients are informed of changes in office policies
• Scans patient paperwork/records
• Follows proper lifting techniques to prevent back injury
• Consistently verifies patient insurance information
• Follows scheduling instructions
• Consistently verifies insurance for eligibility and precertification if need
• Maintains open line of communication with all staff
• Answers phones politely and within 4 rings