Job Description

At Merivale, we don’t just create venues — we create experiences. From iconic restaurants and bars to large-scale events, our brands are built on creativity, energy, and a deep understanding of what our guests love.

The Receptionist is the front-of-house anchor of the Business Administration team. You’re the first point of contact for visitors, guests and incoming requests. Managing the daily flow of the front desk, coordinating vendors and suppliers, processing financial transactions and supporting travel arrangements across the business.

Key responsibilities

• Front desk & visitor management Welcome all guests professionally, manage the reception area, and ensure it is always covered during business hours
• Inbox management Monitor and triage the reception inbox daily, managing requests including lost property, reservations, and ban enquiries
• Invoice & receipt requests Process guest invoice and receipt requests via Universal Desktop
• Office stock ordering Manage monthly ordering of office supplies, including stationery, toner, and pantry items
• Expense coding Complete end-of-month coding for administration and travel card transactions in Concur, ready for Finance review
• Travel coordination Book staff travel and accommodation via the internal travel portal

Essentials

• 1–3 years’ experience in reception, front-of-house, customer service, or administration in a fast-paced environment
• Professional, polished, and confident; you represent the business at Head Office
• Strong ability to manage competing priorities with accuracy and composure
• Clear and confident communication skills, both written and verbal
• Experience with basic financial processing or invoice coding
• Proficient in Microsoft Office and comfortable learning new systems (Universal Desktop, Concur, travel portal, BASWARE)

Merivale Employee Benefits 

• 25% staff discount across 90+ Merivale venues. 
• Exclusive monthly perks, staff-only rewards and events. 
• Merivale Staff Cellar – access to premium wines at staff pricing. 
• Unlimited career growth with endless development opportunities. 
• Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more. 
• Professional accreditation support – including Leadership qualifications, 
• Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder. 
• Employee Referral Program – earn rewards for bringing great people on board