We are seeking a polished, customer-focused, and highly organized Receptionist / Membership & Concierge Coordinator to serve as the first point of contact for members, guests, and visitors. The ideal candidate will deliver an exceptional front-of-house experience while ensuring seamless coordination of memberships, reservations, concierge services, and administrative support.
This role requires exceptional interpersonal skills, professionalism, discretion, and a passion for delivering outstanding customer service within a premium hospitality environment.
Welcome members, guests, and visitors warmly while ensuring a professional and memorable first impression.
Manage all front desk operations, including visitor registration, telephone inquiries, and general reception duties.
Coordinate bookings and reservations for facilities, wellness services, dining, meetings, events, and member activities.
Handle membership inquiries, schedule club tours, support onboarding processes, and provide accurate information on membership offerings.
Maintain accurate member profiles, preferences, attendance records, and communication history within the CRM system.
Coordinate concierge requests, including reservations, guest passes, special arrangements, transportation, and personalized member services.
Monitor guest access and ensure compliance with membership policies and security procedures.
Respond promptly and professionally to member concerns, resolving issues efficiently while escalating complex matters where necessary.
Liaise with internal departments to ensure seamless delivery of member services and operational excellence.
Maintain the reception and front-of-house areas to the highest standards of cleanliness, presentation, and organization.
Process incoming correspondence, maintain filing systems, and perform general administrative support duties.
Prepare daily reports relating to member activities, bookings, visitor logs, and reception operations.
Ensure confidentiality of all member information and organizational data.
Support the planning and execution of member engagement activities and special events as required.
Perform any other duties assigned by management.
Bachelor's Degree or HND in Hospitality Management, Business Administration, Mass Communication, Customer Service Management, or a related discipline.
Minimum of 3–5 years' experience in reception, concierge, guest relations, customer service, or front office operations within hospitality, luxury lifestyle, aviation, healthcare, or premium service environments.
Excellent verbal and written communication skills.
Professional appearance with exceptional interpersonal and customer engagement skills.
Strong organizational and multitasking abilities with excellent attention to detail.
High level of discretion, integrity, and professionalism when dealing with confidential information.
Proficiency in Microsoft Office Suite and CRM or booking management systems.
Ability to remain calm, composed, and solution-oriented under pressure.
Strong telephone etiquette and relationship management skills.
Ability to work flexible hours, including weekends or public holidays where operationally required.
Must reside in Abuja or be willing to relocate.
Customer Service Excellence
Relationship Management
Communication & Interpersonal Skills
Concierge & Guest Experience
Time Management
Problem Solving
Emotional Intelligence
Organizational Skills
Attention to Detail
Teamwork & Collaboration
Professionalism & Confidentiality
Adaptability
High member and guest satisfaction ratings.
Timely and accurate booking and reservation management.
Prompt resolution of member and guest inquiries.
Accuracy of membership records and CRM updates.
Excellent front desk presentation and operational efficiency.
Positive feedback on customer experience and service delivery.
Compliance with organizational service standards and policies.
Interested and qualified candidates should send their CV to hiring@mysigma.io using "Receptionist / Membership & Concierge Coordinator – Abuja" as the subject of the email.
Only shortlisted candidates will be contacted.
Sigma Consulting Group provides end-to-end recruitment solutions and strategic business consulting services across high-demand sectors like healthcare, technology, oil and gas, and e-commerce.
With over a decade of experience in specialist executive search, volume recruitment and RPO, our team leverages market insights and networks to help clients meet their talent needs. Read on to explore how we can add value to your business through our bespoke offerings!
With a constantly evolving talent landscape and skills gaps across industries, Sigma offers a focused approach in sourcing qualified candidates through assessment of technical and soft skills. Leverage our expertise to gain access to specialized talent pools that can transform and scale your operations.
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