Job Description

Receptionist Manchester

Part Time Permanent 20 hours per week Monday - Friday 10.00am - 14.00pm

Salary: £26,227.50 per annum ( Pro Rata for 20 hours paid work for this position is (£13,888.00 per annum).

Location: Ingeus Manchester office St Anns ,House St Anns Street Manchester M2 7LP

About the role:

As our Receptionist, you will work at our central Manchester office and will support the smooth day-to-day running of the office, acting as the first point of contact for all visitors and participants. The role is primarily front-of-house, ensuring a professional, welcoming, and well-organised reception environment.

What you will be doing:

• Responsible for greeting and signing in participants and visitors, notifying advisors of arrivals, and managing appointment flow across the site.
• Handling general reception duties, including enquiries, petty cash and voucher processes, and maintaining accurate records.
• Provide a warm, friendly, and professional welcome to all participants, visitors, and staff, taking ownership of the front desk to ensure a consistently positive experience.
• Manage the sign-in process, confirm appointments, and promptly notify advisors of participant arrivals to support the smooth running of the daily schedule.
• Support in identifying and coordinating cover for advisor appointments where required, ensuring minimal disruption to participant journeys.
• Communicate clearly with participants regarding any appointment changes, ensuring expectations are managed and experience remains positive.
• Handle incoming telephone calls and emails, responding in a timely and professional manner, accurately recording and passing on messages where required.
• Data analysis and the preparation of excel spreadsheets to outline data trends.
• Support participant queries at the front desk, ensuring clear communication and a helpful, solutions-focused approach at all times.
• Support the organisation and upkeep of reception and communal areas, maintaining high standards of presentation, cleanliness, and functionality.

Essential Criteria:

• Previous front of house receptionist or host experience in a busy professional environment
• Previous experience in working in an administrative role and face to face customer service environment
• Excellent knowledge of MS Office – Word, Excel, and Outlook.

What we are looking for:

• A strong communicator with the ability to communicate at all levels.
• Excellent organisation, time management
• Excellent relationship management with internal and external stakeholders
• Ability to work under pressure in a busy environment.
• Good level of literacy and numeracy.
• Ability to create and maintain accurate electronic and paper records.

Qualifications

- Level 2 qualification (including English and Maths).

At Ingeus, we’ve spent time listening to our employees to build our benefits package:

• · 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• · EAP Support programme available 24/7, including 6 free counselling sessions.
• · Private medical insurance and life assurance.
• · Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• · Eyecare vouchers to help with glasses or eye care.
• · Online Shopping discounts
• · Cycle to Work scheme and travel season ticket loan.
• · Long service awards to celebrate your commitment.
• · Salary Finance offering financial education and advice.
• · The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you.

“ Equality Act 2010 and Positive Action”
Under the Equality Act 2010, employers can take positive action to help disadvantaged or underrepresented groups—such as people over 50, disabled individuals, or ethnic minorities—provided:
The action is proportionate.
It aims to overcome disadvantage, meet different needs, or encourage participation.
It does not amount to positive discrimination, such as automatically selecting someone solely based on a protected characteristic.

Please note, the advert may end early if we receive sufficient applications.