Job Description

Lansdowne Gardens redefines residential aged care in Australia. Boutique and luxurious with its hotel-like design, this exclusive residence provides excellence in care and services in a warm and caring environment. Our 66-bed care community is idyllically located overlooking Sydney Harbour at Neutral Bay.

About the Role

• $30.34 per hour plus 12% superannuation
• Permanent Full-Time opportunity
• Monday to Friday
• 8:45am – 4:45pm

As our receptionist, you will create a friendly and welcoming experience for everyone who enters or contacts the home. You will manage incoming calls, greet visitors, respond to enquiries, maintain accurate records and support day-to-day administration across the facility.

What We Offer

• Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy https://academy.opalhealthcare.com.au/
• Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.
• A meaningful role where your work makes a genuine difference every day.
• A supportive and friendly team environment.
• Opportunities to develop your administration and customer service skills.
• A welcoming workplace focused on respect, care and community.

Key Responsibilities

• Provide a professional, caring and welcoming reception service for residents, families, visitors and staff.
• Answer and direct phone calls, take messages and respond to general enquiries promptly and courteously.
• Maintain visitor sign-in processes and support a safe, compliant front reception environment.
• Assist with general administration, including data entry, filing, scanning, mail, stationery ordering and document preparation.
• Support resident and family communications with sensitivity, confidentiality and respect.
• Assist with maintaining accurate records, reports and documentation as required.
• Contribute to a positive, team-focused environment that supports quality care outcomes.

About You

• Previous reception, administration or customer service experience.
• Excellent communication and telephone manner.
• Strong organisational skills and attention to detail.
• Ability to manage confidential information with professionalism and care.
• Confident computer skills, including Microsoft Word, Excel and Outlook.
• Ability to work collaboratively with residents, families, visitors and colleagues.
• Experience in aged care, health care or community services is desirable but not essential.
• Ability to complete pre-employment medical, National Police Check and NDIS Worker Screening Check.

Apply now to become the welcoming heart of our care community with Opal HealthCare.