Position Summary Information
Position Title
Receptionist & Lab Manager, Mountain Tech Spa
Position Type
Full Time Regular
Annual Schedule
12 months
Expected Work Schedule
Variable
Anticipated Days
Variable
Anticipated Hours
Hours require flexibility during the semester to include up to two evenings per week. 8:00 a.m. - 5:00 p.m. during the remainder of the year.
Anticipated Hours per Week
40
Work Location
A-B Tech Main Campus
Job Description Summary
This position contributes to the Spa Therapies and Operations department by providing general management of the clinic reception/office for the Mountain Tech Spa, utilizing initiative to ensure efficient function of the teaching clinic. Clinic reception/office management includes handling, coordinating and transitioning between varied skills and tasks associated with spa management. This position assists with maintenance operations in the dispensary area and related storage/laundry facilities, ensuring a condition of operating excellence so that full educational use can be accessed at all times. Employee will model professional, courteous and efficient customer service when interacting with students, campus community and guests of the college. In addition, they are expected to support the mission and goals of the Spa Therapies and Operations Department.
Duties
1. Performs clinic office/reception tasks:
a. Welcomes spa guests.
b. Assists clients in determining appropriate service.
c. Schedules appointments for Spa Therapies and Operations department programs.
d. Receives, returns and/or routes client calls in timely and efficient manner.
e. Initiates pre-service client intake forms.
f. Properly files and maintains forms.
g. Reviews and collects client comment data and distribute accordingly.
h. Provides financial oversight of client transactions including balancing receipts and cash drawer as well as satisfying financial communications and procedures as set forth by the A-B Tech Business Office.
i. Generates financial reports as needed.
2. Provides oversight of and training for students in the simulated salon/spa reception setting and assists with dispensary procedure training for students.
3. Provides daily upkeep and organization of Mountain Tech Spa reception area; order and maintain supplies for Mountain Tech Spa facility.
4. Provides general information about Spa Therapies and Operations Department programs to clients and prospective students.
5. Coordinates with IT department concerning computers and related software for Spa management.
6. Researches documents associated with large equipment purchases. Refers information to Department Chair.
7. Informs division admin of potential work and repair orders and assists with track on-going progress of work and repair requests.
8. Maintains inventory and checkout system for dispensary products, wares and equipment, as well as current Safety Data Sheets.
9. Participates in special events – including advisory meetings.
10. Assists with tours and provides promotional materials.
11. Assists with annual department reports and budget preparation.
12. Maintains standards defined by external agencies and Boards (health department, OSHA, NC Board of Cosmetic Art Examiners). Assists with maintenance of checklists required by such agencies or Boards.
13. Assists with supervision and oversight of work-study/volunteer students.
14. Contributes to the College Vision, Mission, Values, and RISE statement.
15. Supports workforce diversity in all its aspects.
16. Performs other duties as assigned.
Minimum Requirements (Applicant must meet all of the minimum requirements)
1. Associate degree;
2. One year of full-time or equivalent experience working in an office or salon/spa with experience completing administrative/receptionist related duties.
Preferred Qualifications
1. Experience in financial operations of full service salon;
2. Community college work experience;
3. Proficiency in a foreign language such as Spanish, an East Slavic language, and/or American Sign Language.
Special Instructions to Applicants
Applicant Should:
1. Read the following before submitting the Application:
2. Upload Required Documents:
- When applicable, upload the relevant transcript that correlates to the degree requirement in the minimum requirement or preferred qualifications with in the job posting. The transcript must show the individual courses taken and the degree that is conferred or awarded.
PLEASE NOTE DIPLOMAS OR A COPY OF DEGREE IS NOT ACCEPTABLE INSTEAD OF TRANSCRIPT
If selected for hire:
- If selected for hire, official sealed transcripts from an institution accredited by an accrediting agency recognized by the US Department of Education are required to be received a minimum of two business weeks before the first day of work.
- Transcripts outside of the United States, must be accompanied by an evaluation completed by a NACES recognized agency and received by Human Resources at least two weeks prior to the first day of work.
PLEASE NOTE FAILURE TO COMPLY MAY RESULT IN THE WITHDRAWAL OF THE JOB OFFER
Why Should I Work at A-B Tech?
A-B Tech is nestled in the mountains of Western North Carolina and has served as the region’s premier two-year college since our establishment in 1959.
With
four locations, the College service area includes Buncombe and Madison Counties. We are a family of approximately:
- 10,000 curriculum students
- 14,000 continuing education students
- 1,100 faculty & staff
We offer an array of programs to meet local workforce needs which culminate in:
- 71 degrees
- 30 diplomas
- 122 certificates
A-B Tech is indicative of the modern comprehensive community college – providing innovative educational programming and collaborative community development.
If you are dedicated to student and community success, then we invite you to explore
employment opportunities at A-B Tech. We hope you will consider joining the A-B Tech Trailblazer family!
A-B Tech Welcoming Culture (R.I.S.E)
A-B Tech commits to demonstrating an inclusive and welcoming culture of Respect, Integrity, and Support for Everyone.
This is evident by our RISE Committee, the Trailblazer RISE Award, and annual RISE projects including the Welcoming Classroom, Appreciative Advising, and more!
A-B Tech is looking for:
A person who shares our commitment to sustaining a workplace that offers equal employment opportunity for applicants and employees without discrimination based on race, color, national origin, citizenship, religion, sex, sexual orientation, gender identity or expression, pregnancy, disability genetic information/medical history, age, and/or veteran/military status. In addition, the College prohibits discrimination based on any characteristic or condition protected by law, but not specifically mentioned here.
