Job Description

The Receptionist II is responsible for performing clerical tasks within an office setting to support daily operations. The duties include answering and transferring phone calls to employees, assisting customers pre-sale, during the auction and post sales auctions. The Receptionist will provide a wide variety of support to the customers.

• Operate a high-volume telephone switchboard receiving customer enquiries and assist customers with their ability to use all of Ritchie Bros services.
• Ability to explain how bidding and unreserved auctions work.
• Support customers during the auction registration process for online bidding.
• Resolve issues and track interactions relating to customer accounts.
• Provide information related to past and upcoming auctions and equipment.
• Assist with post sale accounts receivable phone calls and payment processing.
• Ensure that superior customer service is always delivered to all customers.
• Provide additional administrative support as needed.
• Perform duties as assigned.

• Previous work experience where you worked in-person with customers
• Experience using computers, and able to learn to use new technology and software
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• Hybrid – Remote & Office environment