Job Description

SUMMARY: Under general supervision of the Executive Assistant perform a wide variety of clerical support duties and perform in-person and telephone reception. Daily use of office machines including copiers, folders and facsimile. Perform related work as required.

HOURLY RANGE:

• $19.3039 - $27.1626 per hour

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click HERE.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for all reception duties. Effectively deal with anxious or irate persons.
• Promptly and courteously answer incoming calls for agency staff. Direct people or transfer calls to requested office or person in a businesslike manner.
• Check in appointments with Spectrasoft and Envoy. Print badges for all visitors and inform staff their appointment has arrived.
• Assist visitors who do not have appointments. Direct visitors to the appropriate person or department.
• Notify intake, early start, psychologists, neurologists, legal, and other units of their scheduled appointments.
• Take or relay messages involving consumers and staff. Keep track of phone calls and voice messages when necessary. Check and record daily general IRC voice mailbox.
• Update or verify employee list with accurate names, appropriate managers, extensions, tracks, etc.
• Responsible for the audio set-up in the waiting room.
• Provide coverage for Riverside office as needed.
• Receive and give people directions or facts in a foreign language as able.
• Announce via intercom any in-house meeting pending in auditorium.
• Order office supplies when needed.
• Prepare reports as needed or assigned on a timely basis.
• Drive vehicle/travel to other offices/locations to pick-up, deliver documents or materials as needed or assigned.
• Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.­­
• In the event the Lead Clerk is unavailable or absent, you may be required to work remotely at home when required to do so by your manager as a result of disruptions in the work environment at the office, e.g., loss of power or internet access; maintain work productivity and efficiency if required to work remotely; communicate via telephone calls, video conference calls, emails, and chat rooms.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Maintain good attendance and punctuality.
• Good verbal and written communication skills.
• Keep manager informed of pending work, work in progress and problems encountered.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Attend training sessions as required.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Assure that consumers’ rights and dignity are maintained in the provision of services.
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS:

• High school diploma or equivalent.
• Bilingual preferred.
• Ability to follow oral and written direction.
• Ability to establish and maintain effective working relationships with others.
• Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.