Job Description

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,300 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.

We are currently seeking a Receptionist / Hospitality Assistant to join our Office Services department in our Ottawa Office. This full-time term contract position is open to candidates with a background in hospitality, customer service and/or professional services.

This job posting is for an existing vacancy. This is a leave contract with an estimated end date of October 2026.

Hours of Work: 8AM to 5PM; Monday to Friday (on-site)

Major Responsibilities:

• Answering and redirecting incoming phone calls
• Greeting clients/visitors in person
• Answer inquiries and assist Firm members with boardroom, hospitality and office services requests
• Process boardroom meeting requests for Firm members through the Firm's Event Management Systems ("EMS") and coordinate catering components
• Ensure all kitchens are maintained to Firm standards by verifying coffee and dishwashing machines operate properly and stock necessary supplies such as cream, milk, sugar, plates, cutlery, glasses and clean sinks, refrigerator, microwaves and countertops
• Maintain inventory levels of snacks, beverages, coffee, tea, stationery supplies etc. Ensure stocks are adequately replenished on a regular basis and place regular orders
• Ensure all boardrooms are kept clean and report any damages, for example, dirty carpets or scratches on furniture
• Assist with setting up of boardrooms for special functions
• Set out catering and beverage orders in the client centre, maintain boardrooms throughout the day, and ensure food and beverage presentation meets standards before service
• Occasional assistance outside of regular working hours may be required and will be compensated accordingly
• Performs other duties as required

Position Requirements

Education and Experience

• This position requires a high school diploma. While no previous experience is required, one or more years of hospitality and/or customer service experience is preferred.

Knowledge and Skills

• Superior organizational and multitasking skills with ability to effectively prioritize and manage time
• Excellent communication skills (both oral and written), focused listening, interpersonal skills
• Proficiency with computers including Word, Excel, and Outlook skills. Experience with iManage software would be an asset
• Knowledge of office practices and procedures
• Regular attendance and reliability; flexibility to work extra hours when required
• Attention to detail
• Independent worker and team player
• Positive attitude, patience and resilience

Compensation

The range of expected compensation for this position is $54,850 - $61,700 annually. Compensation offered will be based on a variety of factors including job-related knowledge, education, skills and experience.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

Please note that we use artificial intelligence to screen, assess or select applicants for the position.

No agencies or phone calls/emails please.

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