Accor

Receptionist (Guest Relations Agent)

Accor  •  Ras Al Khaimah, AE (Onsite)  •  3 hours ago
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Job Description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

  • Competitive Salary
  • Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
  • Vacation tickets /benefits provided by the hotel
  • Medical Insurance Provided

Job Description

  • Build positive relationships with guests to ensure a high level of satisfaction
  • Address guest requests, complaints, and feedback promptly and courteously
  • Follow up with guests during their stay to ensure comfort and resolve issues
  • Handle special requests (VIP guests, anniversaries, birthdays, special needs)
  • Assist guests with travel arrangements, transportation, tours, and local information
  • Promote hotel services, facilities, and ongoing offers
  • Greet guests warmly on arrival and ensure a smooth check-in and check-out process
  • Handle room reservations, cancellations, and amendments
  • Answer phone calls, emails, and walk-in inquiries professionally
  • Process payments, billing, and prepare invoices
  • Maintain accurate guest records and update the hotel management system

Qualifications

Are you the right fit? – The Suitable Talent

  • Experience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict-handling abilities
  • Ability to multitask and work under pressure
  • Knowledge of hotel PMS systems (e.g., Opera, Fidelio)
  • Customer-focused attitude and cultural sensitivity
  • Additional foreign language is an asset (Russian and German Speaking).

Education: High School Diploma or equivalent.

Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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