Job Description

Receptionist (Full-Time) | Greencross Vets Bedford | Perth, WA

Be the welcoming face that makes a difference every day.

At Greencross Bedford, we know that exceptional client care starts at reception. As the first friendly face our clients see and the last person they speak to before leaving, our Reception Team plays a vital role in creating a warm, supportive, and memorable experience for every pet and pet owner who walks through our doors.

We're looking for an experienced Receptionist to join our fantastic team in a full-time role. This is an opportunity to become a true pillar of the clinic, building relationships with clients, supporting our clinical team, and making a real difference in the lives of pets and the people who love them.

If you're a people person who thrives in a busy environment, enjoys helping others, and takes pride in delivering outstanding customer service, we'd love to hear from you.

About Us

We're a friendly, close-knit team of 5 veterinarians and 6 veterinary nurses who genuinely enjoy working together.

Here's what you can expect:

• A supportive, down-to-earth team — no egos, just great people
• A fun and positive culture where you'll feel welcome from day one
• Plenty of variety — we care for dogs, cats, and exotics, and also offer hydrotherapy services
• A team that works hard, supports one another, and enjoys having a laugh along the way
• A workplace where your contribution is recognised and appreciated

Our clinic is equipped with modern facilities and equipment including:

• Digital imaging
• Ultrasound
• In-house pathology
• Dedicated treatment and hospital areas
• Access to a diverse and interesting caseload

Why Bedford?

Bedford offers the perfect balance of convenience and community.

Located just minutes from Perth CBD, you'll enjoy:

• Easy access to cafés, shops, and everyday essentials
• Beautiful local parks and green spaces
• Convenient access to major roads and Perth Airport
• A welcoming, community-focused atmosphere
• The benefits of city proximity without the hustle and bustle

It's a fantastic location to build your career while enjoying a relaxed lifestyle.

About the Role

This is a full-time Receptionist position where you'll be the heart of the client experience and an integral part of the clinic's success.

Your responsibilities will include:

• Greeting clients and patients on arrival
• Answering phone calls and managing enquiries
• Booking appointments using our practice management system
• Processing payments and managing receipting
• Managing client emails and correspondence
• Preparing patient admission paperwork
• Completing banking and general administrative duties
• Assisting with patient triage (training provided)
• Providing general advice regarding vaccinations, nutrition, and parasite prevention
• Preparing estimates for elective procedures
• Supporting the veterinary and nursing teams with day-to-day clinic operations

You'll work in a fast-paced and rewarding environment where no two days are the same, and where your customer service skills will truly shine.

About You

We're looking for someone who:

• Has previous experience in a reception, administration, or customer service role
• Understands the importance of creating a positive first impression
• Enjoys building genuine relationships with clients
• Has experience working with animals (highly regarded but not essential)
• Is confident using computer systems and learning new software
• Has excellent organisational and time management skills
• Can manage competing priorities and remain calm under pressure
• Is reliable, accountable, and enjoys being part of a team
• Communicates clearly, professionally, and empathetically
• Takes initiative and enjoys helping others

Most importantly, you're someone who genuinely cares about people and pets and enjoys creating exceptional client experiences every day.

Why Join Greencross?

As part of the Greencross network, you'll have access to a range of benefits designed to support your career, wellbeing, and professional growth, including:

• Ongoing training and development opportunities
• Career progression opportunities across a national network of veterinary clinics
• Access to a broad community of veterinary professionals and support teams
• Staff discounts on veterinary services and products, including Royal Canin
• Petbarn retail discounts
• Access to Fitness Passport
• Access to Pounce employee discounts across retail, travel, fuel, dining, entertainment, and more
• Confidential mental health and wellbeing support programs, including Employee Assistance Program services
• A genuine commitment to work-life balance
• The opportunity to be part of one of Australia's leading veterinary care networks

Apply Now

If you're looking for a role where you'll be valued, supported, and given the opportunity to make a genuine difference to pets, clients, and your team every day, we'd love to hear from you.

Join Greencross Bedford and become the friendly face that helps make every visit a positive experience. 🐾