Job Description

Under direct supervision and/or according to detailed instructions, policies and procedures, greets and receives visitors and Gilchrist employees and the general public and refers same to appropriate staff members or department. Utilizes the OpenScape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Receives mail, UPS, Fedex and other deliveries. Sorts and distributes mail and notifies staff of deliveries and assists in delivery of packages to employees. Stocks Office supplies and monitors copier/printer and mail machine supplies. Responsible for organization of mailroom.

Education:
High School Diploma
Licensures/Certifications:
Not Applicable
Experience:
Not Applicable
Skills:
• Customer service experience utilizing a patient and cheerful disposition and willingness to assist visitors, patients & families, general public and all levels of the organization in person and via phone.
• Excellent verbal and written communication skills.
• Ability to type tables and forms
• Skill in data analysis and interpretation
• Experience with an electronic medical record (EPIC preferred)
• Excellent Microsoft Office: Word, Outlook & Excel
• Electronic E-mail and scheduling system (Outlook preferred)

Principal Duties and Responsibilities:
• Greets visitors and Gilchrist employees to office. Determines nature of business and provides appropriate information, referring to appropriate staff members or department. Assists Office Assistant with distribution of items and/or packages to appropriate staff.
• Answers visitors' and employees' questions, based on knowledge of Gilchrist and department organization and policies, and notifies supervisor of difficult situations.
• Performs various related clerical duties including but not limited to: typing tables and forms; filing; opening, distributing and/or collecting mail; photocopying; scanning, maintaining logs of items such as deliveries or routine information received in the office; posting transactions and information into computer and performing simple routine calculations (addition and subtraction) such as totaling items in columns on logs.
• Utilizes the OpenScape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Provides approved information to callers and records and transmits messages based on HIPAA protocols.
• Utilizes EPIC as a resource to:
o Identify Interdisciplinary Team providing care for persons cared for by Gilchrist,
o Identify Health Care Decision Maker of persons cared for by Gilchrist
o Provide appropriate team members of cards, letters and notes of gratitude received from families and friends of patients.
• Maintains work area and Mail Room in a clean and orderly condition.
• Other duties as assigned to assist other departments with clerical duties. Also assists with organization events, as needed.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$17.13 - $21.69

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.