Job Description

Receptionist
The Receptionist serves as the first point of contact for residents, visitors, families, and vendors in a long-term care setting. This role provides administrative and clerical support while maintaining a welcoming, professional, and secure environment. The Receptionist plays a key role in communication, safety, and visitor management.
Key Responsibilities
• Greet and assist residents, families, visitors, and vendors in a courteous and professional manner
• Answer and route incoming phone calls efficiently and accurately
• Maintain visitor sign-in procedures and support security protocols
• Provide general information regarding the facility while maintaining confidentiality
• Assist with administrative tasks such as filing, copying, mail distribution, and data entry
• Communicate promptly with nursing, administration, and other departments as needed
• Monitor lobby and common areas to ensure a safe and pleasant environment
• Maintain resident and employee confidentiality in compliance with HIPAA regulations
• Respond appropriately to emergency situations per facility procedures
Required Qualifications
• High school diploma or equivalent
• Previous receptionist, front desk, or customer service experience
• Strong verbal and written communication skills
• Professional demeanor with a positive and compassionate attitude
• Ability to multitask and work effectively in a fast-paced environment
Preferred Qualifications
• Experience in a healthcare, long-term care, or assisted living setting
• Knowledge of basic office equipment and computer applications
• Familiarity with healthcare privacy and confidentiality standards
What We Offer
• Competitive compensation based on experience
• Benefits package including medical, dental, vision, retirement, and paid time off (if applicable)
• Supportive leadership and team-oriented work environment
• Stable schedule and meaningful role supporting resident care

Franklin Plaza – West Side of Cleveland

Rooted in the Community:
Franklin Plaza has long been a trusted care provider on Cleveland’s west side. We’re honored to support our neighbors with high-quality care and a strong sense of community.

Our Mission:
“Our Family Caring for Yours” means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally.

What We Offer Employees:

A strong sense of purpose and community

Opportunities to grow your career in skilled nursing, assisted living, rehab, long-term care, and hospice

Full-time nurse practitioner support and interdisciplinary collaboration

A workplace that values your unique contributions and encourages continuous learning

We See You as a Whole Person:
Just like our residents, our team members have physical, emotional, social, and intellectual needs. We’re committed to supporting your well-being and helping you succeed.

 We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, national orientation, age, sexual orientation, marital or veteran status, or non-job-related handicap or disability.