Job Summary
We are seeking a professional and customer-focused Receptionist / Call
Center Executive to manage front-desk operations and handle inbound and
outbound calls for a real estate company in PAKISTAN. The ideal candidate
will be the first point of contact for clients, ensuring excellent customer
service and smooth communication.

Job location: Islamabad, Pakistan

Key Responsibilities

Reception / Front Desk

• 
  Greet
  clients and visitors in a professional and courteous manner
• 
  Manage the
  reception area and ensure a welcoming environment
• 
  Handle
  incoming calls and direct them to the appropriate departments
• 
  Maintain
  visitor logs and coordinate with internal teams

Call Center / Customer Support

• 
  Answer
  inbound calls and respond to client inquiries regarding properties,
  services, and appointments
• 
  Make
  outbound calls to follow up on leads, inquiries, and client feedback
• 
  Register and
  update client details in the CRM system
• 
  Schedule
  site visits and coordinate appointments with sales agents
• 
  Handle basic
  complaints and escalate issues when required

Administrative Support

• 
  Maintain
  accurate records of calls, inquiries, and client interactions
• 
  Support the
  sales and leasing team with documentation and follow-ups
• 
  Assist with
  daily administrative and coordination tasks

Requirements

Requirements & Qualifications

• 
  Diploma or
  Bachelor’s degree (preferred)
• 
  1–3 years of
  experience in reception or call center roles (real estate experience is an
  advantage)
• 
  Excellent
  communication skills.
• 
  Strong
  interpersonal and customer-service skills
• 
  Basic
  computer knowledge (MS Office, CRM systems)
• 
  Professional
  appearance and positive attitude