Job Description

Job Purpose or Objective(s): Welcome and direct guests with the goal of improving guest satisfaction.

This position will be located in the Headquarters Call Center

Monday-Friday, 8:30am-5:00pm

Start rate: $18.42/hour

Primary Tasks:

1. Serve visitors by greeting, welcoming, and directing them appropriately while ensuring front lobby is presentable for guests and that the reception area is organized while complying with office procedures, rules, and regulations.
2. Notify relevant associates when visitors arrive.
3. Correspond with Security on any issue that may arise from guest entering the premises or incoming calls. This would include working side by side with following the procedures of monitoring and issuing badges.
4. Answer visitors’ questions, calls, and emails while providing them with the relevant information on departments, locations, and monthly events.
5. Maintain visitors, associates, and department directories and incoming signature logs.
6. Assist associates in scheduling meeting rooms.
7. Maintain a record of office supplies, inventory, and expenses for the department.
8. Direct deliveries and ensure all mail and packages are directed to the appropriate place.
9. Fill in for other areas as needed, such as answering their calls or taking messages.
10. Handling customer complaints? and other duties as assigned.

Requirements:

· High School Diploma or GED

· Maintain knowledge of current service offerings, promotions, events, historical sites, and structures of Choctaw Nation facilities.

· Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service.

· Good telephone and verbal communication skills

· Experience with Microsoft Office

· Guest-focused, organized, handles pressure and is informative

· Three months of directly related training and/or experience

1. You will welcome guests by greeting them at the front desk, announcing visitors and directs them to proper location.
2. Answer all calls, both internal and external, into the primary facility and main phone lines while meeting all departmental service standards.
3. Create an inviting atmosphere for each guest and caller to the campus.
4. Log all special requests and alerts to the appropriate department to ensure the guest’s expectations are exceeded.
5. You will explain available services and make referrals.
6. Create a good relationship with each guest that is encountered to give a good, valuable impression of the Choctaw Nation.
7. Maintain accurate data for reporting.
8. Direct overflow calls from other in-house call centers.
9. Coordinate with other department on scheduling conference rooms.
10. Perform other related tasks as assigned.
· High School Diploma or GED
· Maintain knowledge of current service offerings, promotions, events, historical sites, and structures of Choctaw Nation facilities.
· Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service.
· Good telephone and verbal communication skills
· Experience with Microsoft Office
· Guest-focused, organized, handles pressure and is informative
· Three months of directly related training and/or experience

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

• Free gym membership
• Free access to employee health clinic
• Free lunch for casino & resort associates
• Earned wages access once per week for hourly Associates
• Pet insurance
• Paid vacation / sick time
• Medical / Dental / Vision
• 401(K) with company match
• College tuition reimbursement
• Short-term disability, long-term disability, and family leave
• Employee assistance program
• Employee prescription program
• CNO Paid Life Insurance
• Teladoc
• On Site Dental Clinics (Jet Dental)
• On Site Mammogram Services
• Free diabetes and hypertension monitoring benefit (Livongo)
• Accolade- Concierge Benefits Program
• Wellness Program that equals savings on health insurance cost (Virgin Pulse)
• Maternity Care Program
• (Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

• Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
• Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
• Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates

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