Job Description

Job Title

Receptionist cum Facility Coordinator (Hanoi / Ha Noi)Support the day-to-day workplace experience and facilities operations for a leading multinational corporate office in Hanoi. Acting as both the first point of contact for visitors and the on-site facilities representative, this role is responsible for delivering exceptional front-of-house service while ensuring smooth workplace operations, vendor coordination, office administration, and facilities support.

About the Role:

• Deliver a professional front-of-house experience by welcoming visitors, managing meeting rooms, coordinating visitor access, handling calls, mail, courier services, and supporting day-to-day workplace hospitality.

• Support daily facilities operations including preventive maintenance, vendor coordination, office and pantry supplies, work order management, workplace services, and ensuring the office remains safe, functional, and well-maintained.

• Coordinate with the Assistant Facility Manager/Facility Manager, building management, landlords, contractors, and service providers to support maintenance activities, office improvements, safety initiatives, and compliance with client standards.

• Assist with facilities administration including invoice verification, purchase orders, operational reporting, asset and inventory management, budget tracking, and maintaining facilities documentation.

• Support workplace events, employee onboarding, office logistics, safety inspections, sustainability initiatives, and continuous improvement projects while providing exceptional customer service to employees and visitors.

About You:

• Bachelor's degree in Business Administration, Hospitality, Facilities Management, Office Administration, or a related discipline.

• Minimum 2 years of experience in Facilities Management, Workplace Services, Office Administration, Office Management, Hospitality, or Front Office operations within a corporate environment.

• Comfortable balancing front-of-house responsibilities with facilities coordination, vendor management, and workplace administration while working independently in a multinational office environment.

• Strong organizational, communication, and stakeholder management skills with a proactive, customer-focused mindset and the ability to coordinate with both local and regional teams.

• Good written and verbal communication skills in both English and Vietnamese, with proficiency in Microsoft Office; experience using work order systems, CMMS, or facilities management software is an advantage.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”