Bupa

Receptionist - Concierge | BMVS Brisbane

Bupa  •  Brisbane, AU (Onsite)  •  4 days ago
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Job Description


General information


Name

Receptionist - Concierge | BMVS Brisbane

Ref #

62090

Date

Monday, June 8, 2026

Full / Part Time

Full Time


Description & Requirements

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.

The purpose of this job is…..

Our Receptionist-Concierge’s are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why

What you’ll need to make it possible
This isn’t your average Receptionist position. This is your opportunity to join a warm and supportive team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in Brisbane.

Details of these roles include:

  • 1 X Full Time Permanent position
  • 1 X Casual Position
  • Medical centre hours are from 8am - 6pm Monday to Friday (during peak periods it can vary from 7am -7pm), and potential for weekends 8-4pm
  • Availability to work on a rotational roster between opening hours

The role includes:

  • As part of our professional Reception and Concierge team you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach. You will be adhering to established process and procedure accurately to assist customers through the steps of the assessment process, including:
  • Conducting an identity and security check and escalate any identified risks
  • Processing payments via EFTPOS
  • Confirming customer documentation is completed to requirements and processing forms
  • Confirming which examinations the customer is required to complete and explaining this to the customer
  • Entering required data and information into customer management systems and databases
  • Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process

Your background:

Our Receptionists come from a wide variety of backgrounds and work experiences.

To be successful in the role, you’ll need:

  • Demonstrated customer focus and a professional, service-orientated and helpful approach
  • Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment
  • Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely
  • Sound IT and computer skills
  • The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets

Bupa's Benefits:  

  • No late night or overnight shifts or working public holidays
  • A big, supportive team where your contribution is truly valued - our people love working at Bupa
  • Opportunity to build your career with a Global leader in healthcare
  • Significant Bupa product and services discounts
  • Permanent roles also attract performance incentives

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Apply now! Interviews will begin as applications are received.
To learn more about working at Bupa please visit our website:  www.bupa.com.au/careers

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.


Location

BMVS - Brisbane

Recruiter

Karla Archila
Bupa

About Bupa

Established in 1947, Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 60 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Bupa has businesses around the world, principally in Australia, the UK, Spain, Poland, Chile, Hong Kong SAR, India, Türkiye, Brazil, Mexico and New Zealand. We also have associate businesses11 in Saudi Arabia.

For more information, visit www.bupa.com

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East, Ireland, , GB
Year Founded
Unknown
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