Job Description

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Receptionist & Client Service Assistant to join our team in our Waterloo office!

We are seeking a friendly, organized, and proactive individual to serve as the welcoming face of our office and a key support to our team. In this role, you will help create a positive, professional, and well-organized office environment for clients, visitors, and employees alike. Beyond greeting guests, you will take ownership of the overall office experience—ensuring day-to-day operations run smoothly through administrative support, coordination, and supply management.

This role offers an excellent opportunity for someone interested in building a long-term career in insurance, with support provided to obtain a RIBO (Registered Insurance Brokers of Ontario) license and grow within the organization.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Receptionist & Client Service Assistant

• Be the ultimate first impression—warm, professional, and approachable.
• Answer phones, respond to emails, and assist visitors or guests with confidence and clarity.
• Ensure the office is consistently well-presented, orderly, and professional in appearance.
• Order all office and kitchen supplies and manage inventory efficiently.
• Manage office services and daily operations, including mail distribution, delivering registered letters to the post office, maintaining staff areas, restocking coffee supplies, running the dishwasher, and watering plants.
• Provide administrative, scheduling, and coordination support to the leadership team.
• Collaborate with the service team to complete administrative tasks and deliver high-quality client support.
• Take on new challenges and advance your career through RIBO licensing and professional development opportunities.

Our ideal candidate

• 1–3 years of experience in an administrative, office, or customer service support role (insurance experience is an asset)
• A people-focused professional with strong verbal and written communication skills
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Proactive and resourceful, with a mindset for continuous improvement and finding efficiencies
• Technically proficient, with strong working knowledge of Microsoft Office and the ability to adapt to new systems
• A positive, team-oriented individual eager to build a long-term career and grow within the insurance industry

This posting is for an existing vacancy.

The expected salary for this role ranges from $45,000 to $55,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Who we are.

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

More about us

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: bflcanada.ca/

BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

BFL CANADA does not use any Artificial Intelligence tool or technology to screen, evaluate, or select applicants.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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