Latitude Inc

Receptionist (Call Center Experience)

Latitude Inc  •  Rockville, MD (Onsite)  •  2 days ago
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Job Description


We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable managing a high volume of incoming calls, providing exceptional customer service, and supporting administrative operations in a fast-paced environment.

Responsibilities:

  • Answer and direct a high volume of incoming calls using a multi-line phone system
  • Greet and assist visitors, clients, and vendors in a courteous and professional manner
  • Transfer calls accurately and efficiently to appropriate departments
  • Manage voicemail messages and ensure timely follow-up
  • Schedule appointments and maintain calendars as needed
  • Maintain reception area organization and professionalism
  • Perform data entry and update customer information in CRM or internal systems
  • Assist with administrative tasks such as filing, scanning, copying, and mail distribution
  • Support internal departments with customer inquiries and documentation
  • Maintain confidentiality of sensitive information
  • Handle customer concerns calmly and escalate issues when appropriate
Latitude Inc

About Latitude Inc

Company Summary

Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL. Latitude provides consulting services to a wide range of industries (Technology, Engineering, Scientific, Communications) in both the Private and Public Sectors. We are a contract, contract-to-hire and direct placement personnel agency providing clients with skilled professional employees of all skill levels.

Latitude provides its services to businesses in the Beltway Corridor, Washington DC, Maryland, and Northern Virginia regions. However, we are not limited to these areas as we will work with Nationwide Clients. As a company, Latitude differs from other temporary and permanent placement agencies because of the experience of it's owners and the talent and professionalism of it's employees.

With 30 plus years of experience, Latitude's Management team understands what is required to service the needs of the most complex clients and organizations. Our recruiters and consultants are chosen based on their experience and track records within the industry. This commitment to excellence will ensure successful results and most importantly cost efficiency for our client.

Latitude provides each of the following services for all clients and tailors these services to the particular needs of the client.

• Individualized recruiting and reference checking

• Skills evaluation and preliminary interviewing for each employee

• In person screening prior to client interview

• Background checks and drug tests at client request

• Software and technical testing

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Hanover, MD
Year Founded
Unknown
Website
latitudeinc.net
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