Job Description

At Vanguard Investments Canada, we are committed to delivering an exceptional experience for our clients and employees. We are seeking a highly professional and detail-oriented Receptionist Associate to serve as the first point of contact for our office. This role plays a key part in shaping the day-to-day experience for both visitors and employees, ensuring a welcoming, seamless, and well-run office environment. The successful candidate will bring a strong service mindset, attention to detail, and the ability to operate effectively in a collaborative, fast-paced setting.

Core Responsibilities

Client & Visitor Experience

• Welcome clients, candidates, and visitors with a warm, professional presence that reflects Vanguard’s standards
• Manage visitor check-in, security protocols, and coordination with internal stakeholders
• Escort visitors and vendors as needed
• Support executive and client meetings, including room setup, coordination, and hospitality

Front Desk & Communications

• Manage incoming calls, inquiries, and general office communications with professionalism and accuracy
• Ensure consistent front desk coverage and effective communication across the team

Office Operations & Coordination

• Oversee daily office activities, including mail distribution, couriers, and supply management
• Coordinate with vendors (e.g., facilities, catering, building management) to support office needs
• Maintain a clean, organized, and professional workspace, including reception and common areas

Administrative & Team Support

• Provide administrative support across the team as needed (e.g., scheduling, meeting coordination, document preparation)
• Assist with team events, onboarding activities, and workplace initiatives
• Support ad hoc requests, events, and projects
• Support office safety procedures, including coordination during emergency situations

Qualifications

• 1–3 years of experience in reception, office administration, or a client-facing role
• Experience in a corporate or financial services environment is an asset
• Post-secondary education in business or office administration preferred

Skills & Attributes

• Strong client service orientation with a professional and approachable presence
• Excellent communication skills (verbal and written)
• Highly organized with strong attention to detail
• Ability to manage multiple priorities with efficiency and sound judgment
• Proactive, dependable, and collaborative
• Proficiency with Microsoft Office tools (Outlook, Teams, Word, Excel)

Expected Salary Range: $70,000-$75,000

Our compensation ranges are based on role, level, and local market. Individual pay within the range is determined by factors such as job-related skills, experience, and relevant education or training. For part-time roles, pay will be pro-rated based on regularly scheduled hours.

In addition to the range above, Vanguard’s total compensation package may include performance-based incentives, discretionary bonuses, and other perks. We also offer comprehensive benefits such as health insurance, accident and life insurance, and retirement savings plans. Your recruiter will be able to provide additional details on the total compensation offering during the hiring process.

AI Disclosure Statement

Vanguard does not use artificial intelligence (AI) or automated decision-making tools in its recruitment process. All application reviews and hiring decisions are made by our recruitment team.

Accommodations

Vanguard is committed to fostering an accessible and inclusive workplace. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage of the recruitment process, please inform us. We will work with you to meet your needs and you can reach us at  americas_crewcentral@vanguardhr.com, quoting the job ID and job title.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.