Job Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico is looking for an outstanding, self-motivated Reception and Hospitality Host to join our dynamic Front of House team based at the city offices of a leading Pharmaceutical Company.

As the first point of contact for our business, you will play a vital role in creating an exceptional first impression for all visitors, clients and colleagues. If you take pride in delivering excellent service consistently and thrive in a fast paced, professional environment, we would love to hear from you.

Main Responsibilities

• Main reception meet and greet duties, receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Setting up hospitality for events and in meeting rooms to a high standard
• Supporting and taking direction in assisting with meeting room bookings and daily room checks
• Providing meet and greet support for events
• Training new recruits and Premier team members on front of house standards
• Answering, screening and forwarding incoming phone calls
• Ordering admin, hospitality and cleaning supplies
• Supporting with other ad hoc tasks as required
• Working collaboratively with other service contractor team members to achieve a seamless customer experience

Hours: Mon - Fri 8:00 - 17:00 / 09:00-18:00

Salary: £35,000

Qualifications

• Ability to work independently and as part of a team
• Excellent organisational skills, with energy, focus and attention to detail
• Able to give and receive direction effectively
• Experience supporting a vibrant tenant floor reception area, tenant hub facility and meeting rooms floor, ideally within a corporate environment
• Previous experience in a reception, front of house or corporate customer service role
• Professional, approachable and immaculately presented
• Strong communication skills with a customer first mindset
• Proven ability to work with wider service teams and contractors to deliver one joined up service

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.