Accor

Receptionist - Aliée Istanbul

Accor  •  Istanbul, TR (Onsite)  •  17 days ago
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Job Description

Aliée, the flagship luxury lifestyle hotel within the breathtaking Tersane Istanbul, is seeking a poised, service-driven and detail-oriented " Receptionist" to be the first point of contact for our distinguished guests.

This is more than a front desk role; it is the heart of the guest journey. At Aliée, reception is where luxury hospitality meets personalized storytelling. You will ensure every guest arrival and departure is seamless, elegant, and memorable, reflecting the refined identity of our brand.

As a "Receptionist", you will embody the spirit of Aliée by delivering impeccable service, anticipating guest needs, and creating a warm yet sophisticated welcome experience.

  • Welcome and assist guests upon arrival and departure with professionalism and warmth
  • Manage check-in and check-out procedures efficiently and accurately
  • Handle guest inquiries, requests, and complaints with discretion and solution-oriented approach
  • Coordinate with housekeeping, reservations, and guest relations teams to ensure seamless operations
  • Maintain up-to-date guest records and ensure data accuracy in the property management system
  • Provide information about hotel services, facilities, and local attractions
  • Support VIP guest handling with exceptional attention to detail
  • Ensure lobby and reception area always reflect luxury brand standards
  • Uphold Aliée’s service philosophy in every guest interaction

Qualifications

  • Previous experience in Reception, Front Office or luxury hospitality
  • Strong command of English (spoken and written) is required
  • Knowledge of French and Russian is a strong plus
  • Excellent communication and guest service skills
  • Professional appearance with strong attention to detail
  • Ability to work in a fast-paced, high-standard luxury environment
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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