Job Description

Position: Receptionist

Salary: £12,533.04 per annum (based on 4.5 hours daily / 22.5 hours per week)

Location: Head Office – Milton Keynes

We’re looking for a detail-driven, customer focused Receptionist to join the team at our Head Office in Milton Keynes. You’ll be working afternoons, the counter-hours to our Morning Receptionist.

If you thrive in as a fast-paced, customer facing environment, working with people across all parts of the business, this is fantastic opportunity to make an impact.

Who Are Merkur?

MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand, as well as two Merkur Casinos.

Have we got your attention? Want to know what’s in it for you?

About you:

We are looking for someone with excellent face to face customer service skills, outstanding communication skills, and a warm, and tenacious approach with focus and determination to get the job done effectively.

• You will have outstanding face to face customer service skills

• You will have a warm, but tenacious approach to your work

• Self-directed with the ability to manage and prioritise daily tasks

• Great organisational skills and the ability to follow through on tasks

• A team player with the ability to develop positive relationships and work effectively with key stakeholders at all levels and seniority.

• You will be a natural problem solver

• Proficient in MS Office tools such as Word, Excel and PowerPoint

Benefits:

• 33 days holiday (including Bank Holidays)

• Contributory Pension Scheme

• Health care plan and Life Assurance

• Discounts with high street retailers and restaurants through our benefits portal

• Employee assistance programme

As part of the team you will:

• Provide afternoon reception cover

• Carry out administration and daily housekeeping tasks such as, but not limited to:

  • Provide administrative and operational support to the Office Manager and Senior Management Team

  • Managing company email inboxes

  • Handling customer complaints and accurately recording each case on the relevant portal.

  • Answering and directing telephone calls throughout the afternoon

  • Scheduling meeting rooms

  • Maintaining all meeting rooms to a high standard – set up and clear down

  • Greet and assist visitors.

  • Ordering and managing stock levels of office supplies

  • Sort and distribute daily post / deliveries received and manage outward post including organising courier collection.

  • Booking travel for departments

  • Other ad hoc admin tasks as requested by the Office Manager

  • Providing holiday cover for the morning Receptionist.

Want to know more? Apply today and our recruitment team will be in touch!

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.