Job Description

EASTERN TITLE DIVISION

Job Description:

Old Republic Title is seeking a professional, organized, and customer-focused Office Receptionist / Front Desk Coordinator for a contract assignment onsite at our Andover, MA office. This position will serve as a primary point of contact for incoming calls and visitors while providing administrative and operational support to the office and sales team. The ideal candidate will have strong communication and customer service skills, attention to detail, professional phone etiquette, and the ability to manage multiple administrative tasks in a busy office environment.

Work Schedule

• Fully In-Person at our Andover, MA location.
• Monday–Friday, 9:00 AM–5:00 PM.
• Temporary contract assignment through January/February of 2026.
• No weekend or holiday work required.

Key Responsibilities

• Reception & Phone Support: Answer and direct incoming calls, make outgoing calls, and communicate professionally with clients, attorneys, lenders, vendors, and other business contacts.
• Customer Inquiries: Handle calls from customers regarding back title policies and direct inquiries to the appropriate personnel for assistance. Prior title insurance knowledge is a plus but may not be required.
• Shipping & Delivery Coordination: Prepare FedEx shipping labels, track packages, arrange deliveries, and coordinate outgoing shipments.
• Meeting Coordination: Schedule Microsoft Teams meetings with internal employees and external vendors, ensuring invitations and meeting details are communicated accurately.
• Sales Team Support: Schedule sales meetings, coordinate meeting logistics, and arrange lunches and catering for meetings and business events.
• Credit Card Tracking: Track company credit card usage and transactions, maintain accurate records, and organize supporting receipts and documentation.
• Basic Billing & Expense Coding: Assist with basic billing, transaction entry, expense coding, and related administrative recordkeeping.
• General Office Administration: Provide day-to-day administrative support, maintain organized records, and assist with additional office duties as needed.
• Professional Representation: Maintain a professional appearance and provide a welcoming, courteous experience for callers, visitors, and business contacts.

Qualifications & Skills

• Previous experience in reception, front desk support, office administration, or a similar customer-facing role.
• Strong customer service skills and professional telephone etiquette.
• Excellent verbal and written communication skills.
• Accurate typing skills and proficiency with routine computer-based administrative tasks.
• Working knowledge of Microsoft Office, particularly Outlook and Excel.
• Familiarity with Microsoft Teams for scheduling and coordinating meetings.
• Strong organizational skills and attention to detail.
• Ability to track expenses, organize receipts, enter transactions, and assist with basic billing and accounting codes.
• Ability to manage multiple priorities and follow through on assigned tasks.
• Dependable, punctual, professional, and able to work independently.
• Previous title insurance or related industry experience is a plus.

Ideal Candidate

The successful candidate will be personable, dependable, detail-oriented, and comfortable serving as a central point of contact for the office. This role is well suited for someone who enjoys helping people, coordinating schedules and deliveries, keeping records organized, and providing reliable administrative support to a professional team.

#LI-MO1

The estimated pay range stated represents the typical pay range for this position or similarly employed employees or employees performing substantially similar work. Factors which may be used to determine the actual pay rate may include, but are not limited to, education, training or experience; seniority; merit and work performance; quantity or quality of production; regional differences in compensation; differences in local minimum wages, or ability and effort.

Position's Pay Range:

$23.00 - $26.00 an hour.

Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

For California applicants, please click the following link to view our CCPA Applicant Notice

Old Republic Title is an Equal Opportunity Employer