Job Description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. 

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We are seeking a professional, highly organized Receptionist & Administrative Assistant to support our Toronto office. This role serves as the first point of contact and provides high‑level administrative support to GCS Underwriting and senior leaders.

This position requires a strong sense of professionalism, maturity, tact, and discretion, along with an unwavering commitment to confidentiality. You will interact daily with senior executives, internal partners, and external stakeholders, playing a key role in the smooth operation of our office.

This role will be an on-site opportunity in our First Canadian Place location at 100 King St. W, Toronto, Ontario.

What you’ll do

Reception & Office Operations

• Serve as the first point of contact; manage calls, emails, and visitor experience with professionalism

• Welcome guests, manage visitor logs/badges, and support a high-quality office environment

• Handle mail, couriers, office supplies, and onboarding coordination

• Liaise with building services, housekeeping, and vendors

• Support meetings with room setup, catering, and AV coordination

Administrative Support

• Manage senior leader calendars, meetings, and travel logistics

• Coordinate meeting bookings, communications, and materials

• Screen and route correspondence with tact and confidentiality

• Prepare presentations, maintain files, and process expense reports

• Support team communications, directories, and special projects

• Ensure timely handling of documents, including mail scanning and fax distribution

• Support the Underwriting and legal teams as required

What you’ll bring

• Post‑secondary certificate in Business or Administration, or equivalent experience

• 3+ years of administrative/reception experience (insurance or brokerage environment preferred)

• Strong communication skills with a diplomatic, client-focused approach

• Ability to process and analyze financial transactions

• Excellent customer service and stakeholder management skills

• Proven ability to work independently, prioritize tasks, and meet deadlines under pressure

• Strong organizational, problem-solving, and teamwork skills

• Highly collaborative team player

• Proficiency in Microsoft Office, particularly Excel and PowerPoint

What you’ll get

• The salary band for this position ranges from $50,000 to $62,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model .

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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