Job Description

Job Title: Receptionist & Administrative Assistant

Location:
Nairobi

POSITION SUMMARY
We are seeking a professional, organized, and proactive Receptionist to join our team. As the first point of contact for our office, you will play a crucial role in shaping our customers' experience while providing essential administrative support to our production and procurement departments.

KEY RESPONSIBILITIES
• Visitor Management: Receive all visitors and customers warmly and direct them to the appropriate department or personnel.
• Switchboard Operations: Answer general phone inquiries in a professional and courteous manner; direct calls to the appropriate staff members.
• Information Management: Reply to general information requests with accurate information and maintain a high standard of communication.
• Operational Support: Proactively follow up on Local Purchase Orders (LPOs) and assist with Building Assembly tasks as required.
• Issue Resolution: Resolve customer queries within a 24-hour window to ensure high levels of satisfaction.
• Reception Maintenance: Ensure the reception area is attended to at all times and maintained in a neat, professional state.
• General Duties: Perform any other duties as assigned from time to time to support the team.

Requirements

QUALIFICATIONS & SKILLS
• Experience: Previous experience in a front-desk or administrative role.
• Communication: Excellent verbal and written communication skills.
• Problem Solving: Ability to resolve customer issues quickly and effectively.
• Technical Aptitude: Comfort with following up on procurement documents (LPOs) and physical assembly tasks.
• Professionalism: A polite, helpful demeanor and a well-groomed appearance.

About Career Directions Ltd

CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.

Our Mission

To support and contribute to our partners success while improving the lives' of the community.

Our Vision

To be a partner of choice in providing quality manpower outsourcing solutions.

Our Core Values

1.Professionalism: Conducting our business in the most professional way

2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.

3.Passion: To be passionate in all we do.

4.Integrity: To act with honesty and integrity without compromising the truth.

Industry

HR & Recruiting

Company Size

51-200 employees

Headquarters

Nairobi, KE

Year Founded

2003

Website

cdl.africa

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