Job Description

​​Looking for Philippines-based candidates

Job Role: Receptionist / Admin VA

Work Schedule: 9:00 AM – 5:00 PM, Monday to Friday

Compensation range: $1,500 - $1,800 AUD / Monthly (before tax and deductions)

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be formally employed through an Employer of Record (EOR) arrangement. We are not an outsourcing agency. All of our roles are 100% remote, so you’ll be able to work from home.

Who The Client Is: Our client is an established Australian health and wellness practice providing personalised practitioner-led care and ongoing support to families. With services delivered through both online and clinic-based consultations, the practice places a strong emphasis on attentive client care, clear communication, and creating a supportive experience throughout each stage of the client journey.

Role Overview: We are looking for a professional, dependable, and highly organised Reception / Admin VA to manage inbound calls, appointment changes, emails, invoicing, order processing, and general administration. As a key point of contact for clients, you will need strong spoken English, a warm and professional phone manner, excellent attention to detail, and the reliability to consistently deliver a responsive and organised client experience.

Key Responsibilities:

• Answer, monitor, and manage inbound phone calls professionally and promptly
• Serve as a friendly and professional first point of contact for clients
• Assist clients with appointment enquiries, rescheduling, and other general requests
• Monitor and respond to incoming emails in a timely and professional manner
• Maintain accurate appointment and client information within the practice management system
• Prepare and manage client invoicing and related administrative records
• Process client orders and coordinate with the practice's external/drop-ship supplier
• Follow up on administrative matters as required to ensure requests are completed accurately and on time
• Maintain accurate records and update internal systems and trackers
• Prepare routine administrative and operational reports
• Support the smooth day-to-day running of the practice's remote reception function
• Coordinate with practitioners and other team members regarding client enquiries and administrative requirements
• Identify and escalate urgent or sensitive client matters to the appropriate team member
• Assist with other general administrative duties as required

Requirements

• Previous experience in a receptionist, customer service, administrative assistant, virtual receptionist, or similar client-facing role
• Excellent spoken and written English, with clear pronunciation and a neutral, easy-to-understand accent suitable for frequent phone communication with Australian clients
• Strong professional phone manner and confidence handling a high volume of inbound client interactions
• Excellent attention to detail and a high level of accuracy when managing appointments, invoices, orders, and client information
• Strong organisational and time-management skills, with the ability to manage multiple administrative tasks throughout the day
• Dependable and consistent, with a strong sense of ownership and accountability
• Comfortable communicating with clients by phone and email in a warm, professional, and helpful manner
• Ability to learn and confidently navigate practice management software and other internal systems
• Comfortable working with invoicing, order processing, spreadsheets, and general administrative systems
• Able to follow established processes while using good judgement when handling client enquiries
• Discreet and professional when working with confidential or sensitive client information
• Ability to work independently in a remote environment while maintaining regular communication with the wider team
• Reliable high-speed internet connection and a professional, quiet home working environment suitable for handling inbound calls throughout the workday

Preferred Experience:

• Previous reception or administrative experience within a healthcare, allied health, wellness, medical, or professional services environment
• Experience managing appointment schedules or using practice management/booking software
• Experience processing invoices, payments, or customer orders
• Previous experience supporting Australian clients or businesses

Work Arrangement & Expectations:

This is a remote role that will be set up via an Employer of Record (EOR) service.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile