Job Description

Our hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

Join Rocco Forte Hotels as a Receptionist and become part of our prestigious five-star team.

As a Receptionist, you’ll be the charming, confident face behind the reception desk — the first point of contact between guests and the hotel. Working alongside our Reception Manager, you will deal with any and all guest requests, and ensuring that special guest instructions are planned for, communicated and carried out.

As a valued member of the Rocco Forte family, you will:

• Deliver outstanding service, ensuring guests feel welcomed and well cared for throughout their stay.
• Manage check-ins and check-outs, address guest requests, and complete the night audit with accuracy and efficiency.
• Confidently use Opera Cloud and other hotel systems to manage reservations, guest information, room allocations, billing, and reporting.
• Maintain a calm and professional approach, even in busy or challenging situations.
• Collaborate with the House Managers and team to ensure smooth operations and guest satisfaction.
• Build strong rapport with guests, personalising their experience and resolving any issues promptly.
• Take ownership of your role, contributing to a positive and supportive team environment.

Your dedication and pride in your work will make you an essential part of the Rocco Forte family.

Who We Are Looking For

We are seeking an enthusiastic and dedicated individual with a passion for providing exceptional service and celebrating the individuality of our hotels and guests. As a Receptionist, we are looking for a team member who brings:

If you are motivated, reliable, and ready to contribute to a world-class guest experience, we'd love to hear from you.

• A commitment to delivering outstanding, personalised 5-star service, ensuring each guest feels valued.
• Strong communication and organisational skills, with the ability to multitask effectively during the night shift.
• A calm, professional, and approachable demeanour, even under pressure.
• The ability to work independently and as part of a team, collaborating seamlessly with night managers and colleagues.
• A proactive attitude to anticipate guest needs and resolve any issues promptly.
• Previous experience in a similar role is a plus, but a passion for hospitality and a keen willingness to learn is essential.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.