Job Description

Receptionist – Relief Team (Zero Hours Contract)

Hourly Pay: £14.80 per hour plus holiday pay  

Location: London

Contract: Zero hours contract  

Shifts: Various  

Work model: Fully onsite 

Williams Lea seeks a Receptionist to join our Relief Team!

Williams Lea is a global provider of technology-enabled business and marketing services, bringing together talented people, deep industry expertise and emerging technology to help some of the world's leading organisations work smarter and transform the way they operate. Our people are at the heart of what we do. Working alongside innovative technology, including AI, our teams deliver critical services for clients around the world. Built on a strong heritage and long-standing client relationships, Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide. We are committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute new ideas and make a meaningful impact.

Purpose of role

Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As a Receptionist within our Relief Team, you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice.  

The Receptionist is the first point of contact for those calling or visiting our client’s office. As brand ambassador, this role involves welcoming clients and visitors to the office, being approachable, and creating a positive first impression. Duties will include handling switchboard calls, providing services to guests and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.

Key responsibilities

• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism.
• Notify employees of visitor’s arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned.
• Handle sensitive and/or confidential document and information.

Personal attributes

• Receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively great and communicate with callers and visitors.
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.
• Ability to work in a fast-paced team environment.
• Ability to effectively and professionally communicate with co-workers and clients.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritise work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task

Rewards and Benefits 

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to: 

• 25 days holiday pay, plus bank holidays (dependant on hours worked) 
• Referral Scheme 
• Access to all Williams Lea internal job opportunities 
• Access to Learning Lounge and our internal training suite 

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects! 

Equality and Diversity 

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. 

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address). 

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