Job Description

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications: Knowledge of and demonstrated skills in general office procedures. Strong organizational skills as well as oral and written communication skills. Able to project a professional image. Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks, and be organized in a fast-paced environment. Basic knowledge of Microsoft Office and proven ability to use various computer programs. Must enjoy working with the elderly and able to accept constructive criticism.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Monitors all incoming public traffic and assists with job applicants.
2. May provide clerical and administrative support to the various departments. Clerical duties may include, but are not limited to, use of Microsoft Word, Excel, Google Suite, and other programs to document or communicate relevant community information.
3. Answer telephone, determine nature of call and relay information or route call as appropriate.
4. Maintains resident emergency data summaries, phone logs, emergency procedures manual, resident sign-in/out logs, guest sign-in books and other documentation specified by supervision.
5. Give clear and accurate directions and information to visitors, guests, residents, sales representatives, etc.
6. Report suspicious persons or information to supervisor immediately.
7. Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the front desk area.
8. Receive inquiries and release information in accordance with established policies and procedures.
9. Demonstrates ability to read, write, and speak English sufficient to fulfill job requirements.
10. Demonstrates the ability to make independent decisions, solve practical problems that may or may not include a variety of concrete variables. This may require the ability to interpret instructions given in written, oral, diagram, or scheduled form.
11. Demonstrates the ability to listen actively and evaluate social situations in an objective, consistent and fair manner. Functions independently with integrity, flexibility and works well with residents, personnel and support agencies.
12. Complies with community policies and procedures for workplace safety including infection control procedures, emergency response and safety protocol.
13. Complies with all company policies and procedures related to resident rights; abuse prevention and reporting; and resident confidentiality (HIPPA).
14. Demonstrates knowledge of Employee Handbook and complies with the policies in the Handbook.
15. Performs other related duties as may be assigned.