Job Description

About Us

Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Overview

The Receptionist plays a key role in ensuring a welcoming and efficient workplace environment. This individual will manage front-desk operations, coordinate administrative tasks, and provide employee support, including facilitating food orders through Fripick and support to the People Experience Team.

Responsibilities

• Welcome and assist visitors, employees, applicants, external partners, and U.S./NDR leadership.
• Manage visitor access, including assigning and tracking access cards and VIP badges.
• Receive, organize, and appropriately route inquiries, messages, emails, packages, and other communications.
• Draft and respond to professional emails.
• Coordinate meeting and conference room reservations through Microsoft Teams.
• Prepare employment verification letters, work letters, and other assigned documentation.
• Support the People Experience team with employee inquiries, interview coordination, and administrative requests.
• Monitor office supplies inventory and assist with procurement requests.
• Coordinate with internal departments and external vendors as needed.
• Maintain an organized and professional reception area.
• Ensure assigned tasks and administrative deliverables are completed accurately and within established deadlines.

Qualifications

• Minimum of 6 months of relevant experience in administrative support, customer service, front desk, or similar people-facing roles.
• Strong organizational skills, communication, and multitasking ability can compensate for lack of direct experience.

Required Skills/Abilities:

• Proven experience in administrative, front desk, or customer service roles.
• High Intermediate English preferred, with the ability to confidently support visitors and maintain professional written and verbal communication in English.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to use office tools and software, with a willingness to learn new platforms like Fripick.
• Proactive and solution-oriented mindset.
• Availability for the following work schedule: Tuesday to Friday from 1:00 PM – 10:00 PM and Saturdays from 9:00 AM – 6:00 PM. Days off: Sunday and Monday.

Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

Benefits

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment

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