Job Description

At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace.

Guided by our mission of Opening Doors for Generations & grounded in our core values—Together We Thrive, Do What You Say, Do the Right Thing, Better Every Day, and Get'er Done—we strive to make a lasting impact for our customers & communities. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered for full-time employees:

• Medical
• Dental
• Vision
• Accidental Insurance
• Critical Illness
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• 401K + Company Match
• Legal Shield

Position Purpose

The Receptionist is the first point of contact for visitors and callers to Door Controls USA. This role owns the front desk, welcoming guests, routing calls, mail, and deliveries, and controlling access to the office, so that every visitor and caller has a professional experience and quickly reaches the right person.

Key Responsibilities

Front Desk and Call Management

• Answer, screen, and transfer incoming calls promptly, courteously, and to the correct department.
• Greet, assist, and direct visitors, customers, and delivery personnel, and notify employees when their guests arrive.
• Receive, sort, and deliver incoming mail and packages to the appropriate departments.

Administrative Support

• Manage conference room calendars and schedule meetings using Microsoft Outlook.
• Scan documents, perform online research, and provide administrative support to other departments as assigned.
• Assist with coordinating company employee fundraisers.

Safety, Quality, and Continuous Improvement

• Maintain office security by following safety procedures and controlling visitor access through the reception desk.
• Keep the reception area organized and presentable, and recommend improvements to front desk processes

Success Measures

Measure

Target or Standard

Call handling

Calls answered within three rings and routed to the correct person or department

Visitor experience

Every visitor greeted promptly, signed in per security procedures, and their host notified on arrival

Mail and package distribution

Mail and packages delivered to departments the same business day they are received

Qualifications

Required

Preferred

Education: High school diploma or equivalent

Experience: Two or more years of administrative support experience, including proven experience as a receptionist

Knowledge and Skills: Proficiency in Microsoft Office (Outlook calendar, Word, Excel); efficient internet navigation; hands-on experience with office equipment such as printers, copiers, and postage meters; excellent verbal, written, interpersonal, and customer service skills; strong organization, attention to detail, and time management with a proven ability to meet deadlines; ability to manage multiple tasks independently in a fast-paced, at times stressful environment; ability to maintain confidentiality

Licenses or Certifications: None required

Education: None beyond the required

Experience: Front desk experience in a manufacturing or distribution company

Knowledge and Skills: Experience with multi-line phone systems and visitor sign-in procedures

Licenses or Certifications: None

Physical Requirements

• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to lift and carry up to 15 pounds occasionally, such as mail and packages.
• Ability to communicate clearly in person and by phone.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working Conditions

• Office environment at the front reception desk; fast-paced and at times stressful.
• Standard weekday business hours; little to no travel.

Disclaimer

This job description summarizes the general nature and level of work expected. It is not intended to include every duty, responsibility, or qualification. Door Controls USA may revise responsibilities or assign additional duties based on business needs. This document does not create a contract of employment or alter the at will employment relationship, where applicable.