Job Description

Beginning in 1947 with just one man, Del Beutler, Villara has been offering innovative products and services and outstanding customer service for more than seven decades all thanks to the people that work here. We fulfill our mission by recruiting, training, promoting and rewarding an incredible team of individuals whose commitment to creating and developing peerless products and services allows our business to flourish. We know we can rely on Villara's values and guiding principles and we benefit from Villara's commitment to our on-going professional and personal development.

We believe in Building People…Building Trust…Building Dreams.

Position Overview

The position welcomes visitors, answers and correctly routes incoming calls, receives and distributes mail, prepares and sends outgoing mail and packages, maintains a safe and clean reception area, and has a team player attitude.

Technical Responsibilities of the Job

• Display a professional attitude
• Greet incoming callers and visitors with a pleasant and friendly demeanor
• Efficiently handle high volume of calls; answers, screens, and directs inquiries appropriately
• Effectively relay sensitive information to appropriate parties
• Demonstrate superior organizational skills
• Operate general office equipment including multi-line phone system, faxes, copiers, scanners, printers, postage machine
• Coordinate pickups with UPS / FedEx and distributes mail and packages properly
• Maintain lobby to Lean company standards
• Provide additional support to Customer Service team by making outbound calls to collect customer information and other duties as assigned by supervisor

Behavioral Responsibilities of the Job

• Ability to adhere to strict attendance requirements
• Ability to work with minimal supervision.
• Ability to manage multiple tasks of varying priority.
• Ability to communicate effectively with both internal and external customers.
• Strong team player attitude and enthusiasm for service
• Problem solving/analytical skills.
• Detail Oriented
• Excellent organizational skills
• Ability to handle a diverse scope of work with varying levels of complexity

Training/Certification

• Minimum 1 year experience in front office support or reception
• Basic PC proficiency and familiarity with MS Word, Outlook, Excel, and Power Point
• Quality telephone skills
• Strong customer service skills
• Excellent organization skills preferred
• Typing 45WPM minimum
• Bilingual Spanish a Plus

Education

• High School Diploma or GED

Villara Corporation is an equal opportunity employer. In compliance with all Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sex stereotype, gender, transgender, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, sexual orientation, military or veterans status or any other legally protected status. We are prepared to make reasonable accommodation, as necessary, per the Americans with Disabilities Act for our application and interview process. If you require accommodation, please notify Human Resources. Villara Corporation conducts drug testing in accordance with our “Zero Tolerance” drug policy. Villara Corporation is an “At-Will” employer as defined by the California Labor Code.