Job Description

Overview

The position assumes responsibility for the smooth and gracious management of the company’s leasing area. This individual greets all visitors, including prospects, residents, vendors, contractors, and delivery services. This individual handle all incoming calls and directs the calls to the necessary office staff. She/he supplies information to callers, relays message and announces visitors. As a vital member of the leasing team this position handles requests for vacancy information, as well as overflow work from office staff - including word processing, data entry and internet research tasks.

Pay range: $19 - $20/hour depending on experience.

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Responsibilities

• Graciously greet and announce all visitors to the appropriate staff members.
• Provide a consistent front desk presence, while maintaining the highest levels of customer service.
• Maintaining the professional appearance of the lobby, front door, and reception desk.
• Handle the receiving, sorting, and delivery of mail and packages
• Handle incoming phone calls, completing the needs of the caller or directing them to the appropriate staff members.
• Knowledge of all special events happening in the office, and at the property. Supplying information to visitors.
• Relay messages to maintenance team.
• Willingness to assist the office staff with projects that do not affect being physically present at the reception desk.
• Data Entry, including assisting with mailings to residents.
• Conducting internet research as instructed.
• Creation and delivery of necessary tenant information flyers.
• Operations of all office equipment.
• Complying with Pennrose Policies and Procedures.
• Other duties as assigned.

Qualifications

• High School Diploma.
• Proficiency in Microsoft Outlook, Excel and Word, is required
• Demonstrated ability to work under pressure exercising sound judgment, prioritize demands and respond with composure to a fast-paced environment with high-energy leadership.
• Demonstrated organizational ability.
• Demonstrated ability to coordinate and direct office operations.
• Strong interpersonal skills including the ability to establish and maintain effective working relationships with others; being responsive to and thoughtful of others.
• Demonstrated work ethic in an office support position.
• Fastidious attention to detail in work habits and work environment.