Job Description

Make a great first impression. Learn the business. Build your career.

If you enjoy helping people, staying organized, and being at the center of activity, our Receptionist position could be a great opportunity to begin or continue your career in banking.

As one of the first people our clients and visitors interact with, you'll play an important role in creating a welcoming and professional experience. You'll also have the opportunity to interact with professionals throughout the Bank, learn how different departments work together, and gain exposure to a variety of areas within the financial services industry.

For someone who is curious, eager to learn, and interested in growing professionally, this position provides a great foundation for exploring future career opportunities within the Bank.

What You Will Do

In this role, you will help keep our office welcoming, organized, and connected. Responsibilities include:

• Greet clients and visitors in a friendly, professional manner and help connect them with the appropriate person or department.
• Answer incoming telephone calls, assist with general questions, route calls, and take messages as needed.
• Provide helpful and responsive service to both clients and fellow associates.
• Assist with routine administrative and clerical responsibilities, including forms, reports, directories, and other office needs.
• Sort and distribute mail and coordinate incoming and outgoing packages.
• Assist other departments with projects such as mailings, reports, and other administrative needs.
• Use Bank systems and resources to help direct clients and visitors to the appropriate associate.
• Maintain confidentiality and follow Bank policies related to privacy, security, and technology.
• Help create a positive experience by demonstrating professionalism, integrity, accountability, and respect in every interaction.
• Support additional projects and responsibilities as opportunities arise.

Learn, Connect & Grow

You'll have the chance to:

• Build relationships and network with professionals throughout the Bank.
• Learn how different departments work together to serve our clients and communities.
• Gain exposure to a variety of banking functions and potential career paths.
• Develop valuable communication, customer service, organization, and business skills.
• Take on projects that provide opportunities to learn beyond your day-to-day responsibilities.
• Build a strong foundation for future growth opportunities within the Bank.

Requirements

Education & Experience

• High school diploma or equivalent required.
• Bilingual proficiency in Spanish and English strongly preferred.
• Previous customer service, receptionist, administrative, retail, or other related experience is preferred.
• Previous experience operating a multi-line telephone system is helpful but not required.
• Strong verbal, written, and interpersonal communication skills.
• Good organizational and time-management skills.
• Basic computer and office technology skills.
• Ability and willingness to learn Bank systems, policies, procedures, and applicable regulatory requirements.

We’re looking for someone who

• Enjoys helping people and providing excellent customer service.
• Brings a positive, friendly, and professional approach to their work.
• Communicates clearly and confidently in person, over the phone, and in writing.
• Is organized, dependable, and attentive to details.
• Can manage multiple priorities in a busy office environment.
• Is comfortable using computers and learning new technology and systems.
• Takes initiative and is willing to assist wherever needed.
• Is curious and interested in learning more about banking and financial services.
• Values teamwork, integrity, respect, and accountability.