Location: Eton Institute, UAE Are you organised, customer-focused, and passionate about creating a welcoming experience? Join Eton Institute and become the first point of contact for our students, instructors, and visitors! Key Responsibilities: Welcome and assist students, instructors, visitors, and walk-in enquiries professionally. Handle incoming calls, emails, enquiries, and reception-related administrative tasks. Support student enquiries, course information, registrations, payments, and other front-desk activities. Work closely with the Course Coordination team to ensure smooth daily operations and an excellent student experience. Provide coordination and administrative support during team members’ leave or absence, including student follow-ups, schedule updates, and other assigned coordination tasks. Maintain accurate records, manage reception cash handling and handovers, and ensure the reception area remains organised and presentable. Coordinate with Sales, Academic, and other departments to ensure efficient communication and service delivery. Requirements: Previous experience as a Receptionist, Front Desk Executive, or in a similar customer service role. Education industry experience is mandatory. Excellent communication, interpersonal, and organisational skills. Proficiency in Microsoft Office and the ability to learn systems such as ZOHO. A professional, proactive, and flexible approach, with the ability to multitask and support different functions when required. Interested in joining our team? If you enjoy working with people and can deliver excellent customer service while supporting a dynamic education environment, we would love to hear from you!
Eton Institute operates with the understanding that languages, communication, and culture are fundamental to the human experience and necessary for an individual and organization's future success.
Established in 2006, Eton Institute has helped thousands of companies resolve international bottlenecks through customized communication and cross-cultural solutions with operations in Dubai and Abu Dhabi.
Our world-class communication solutions include:
- 15+ Languages Courses: Tailor-made content to suit your business needs
- Global Mobility Training: Mobile employee solutions with Cultural Integration & Language Training Programs. Specialists for the Middle East region
- Customized Phrasebooks: Industry-specific language solution with over 1000 vital words & phrases
- Teacher Training: Practical teacher training focusing on developing skills in line with the latest educational trends via internationally recognized certifications: CELTA & TESOL
Our curriculum is internationally accredited by EAQUALS (Evaluation & Accreditation of Quality in Language Services) and delivered in line with the Common European Framework of Reference standard of language tuition.
Awards & Recognition:
- Recognized as a Great Place to Work twice in a row, in 2013 and 2015, by Great Place to Work® Institute Gulf.
- Ranked in Dubai SME100 (2015)
- Nominated in the following categories: Best Family Support Program and Most Innovative Use of Technology in Global Mobility – Bespoke by the FEM EMMAs.
- Eton Institute's language app, Langu.ag, won the Shortlist Language App of the Year Award in 2016.
- Training Industry Top 20 Workforce Development Provider (2016)
- Won the 'Year of Giving' Award 2017, presented by DKP & DIAC.
- Rated 'A' by the Dubai SME Awards 2017-2018
