Job Description

Job Title: Receptionist - Live Urgent Care

Hours: Full Time

About Live Urgent Care

Live Urgent Care is committed to providing high-quality, patient-centered healthcare in a fast-paced, professional environment. Our mission is to deliver exceptional care while ensuring a positive experience for every patient. We are seeking a friendly, organized, and highly motivated Receptionist to join our team and contribute to our growing success.

Position Overview

As a Receptionist at Live Urgent Care, you will be the first point of contact for our patients. You’ll play a crucial role in ensuring a smooth and efficient office operation by performing a variety of administrative tasks, from managing patient registration to handling phone inquiries. If you enjoy working in a dynamic, team-oriented environment and providing exceptional customer service, we encourage you to apply!

Key Responsibilities

• Greet patients warmly and assist with check-in/check-out processes
• Answer phone calls and direct inquiries to the appropriate departments
• Register patients, verify insurance, and collect payments
• Maintain patient records with accuracy and confidentiality
• Schedule appointments and manage the office calendar
• Assist medical staff with various administrative tasks as needed
• Ensure the office environment remains clean, organized, and welcoming
• Handle patient concerns with empathy and professionalism
• Collaborate with team members to ensure excellent patient care and operational efficiency

Why Join Us?

• Competitive pay with performance-based incentives
• Opportunities for growth and advancement
• Comprehensive benefits package (health, dental, vision, and more)
• Supportive and friendly work environment
• Training and development opportunities to enhance your skills
• Paid time off and paid holidays

If you’re looking for a rewarding career with an organization that values patient care and teamwork, apply today to join the Live Urgent Care family!

Requirements

EDUCATION:

• Proven experience in a medical office setting, either as a Medical Receptionist or in an administrative role.
• High School diploma required.

EXPERIENCE AND QUALIFICATIONS:

• Excellent verbal and written communication skills.
• Strong knowledge of insurance aspects such as copay, coinsurance, deductible, etc.
• Proficient in using computer systems and electronic medical records (EMR), with Athena and Solv being a plus.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and handle high patient volumes.

KNOWLEDGE AND SKILLS:

• Understanding of medical terminology and EMR systems.
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to thrive in a fast-paced environment.
• Ability to work independently or as part of a team.
• Proficient with common PC applications, including Internet, Email, and Microsoft Office.
• Excellent customer service skills.
• Ability to multitask, prioritize, and manage time effectively.
• Exceptional verbal and written communication skills.

PHYSICAL DEMANDS:

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to reach with hands and arms.
• Occasionally required to lift moderate weights (25-50 pounds).
• Finger dexterity required.
• Hand coordination required.

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of their job.