Job Description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a detail-oriented and customer-focused Receptionist to join our dynamic team in 6th of October City, Egypt. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys delivering exceptional customer service, and is comfortable working both independently and collaboratively. As the first point of contact for our organization, you will play a vital role in creating a welcoming and professional atmosphere while ensuring smooth daily operations.

• Welcome visitors, clients, and guests with a warm, friendly demeanor and direct them to the appropriate departments or personnel
• Answer, screen, and route incoming phone calls professionally and efficiently
• Schedule and manage appointments, maintaining accurate calendars and sending timely reminders
• Process visitor check-ins and check-outs with attention to detail and accuracy
• Handle general inquiries and provide information about the organization's services and facilities
• Perform data entry tasks with precision, maintaining organized records and databases
• Manage mail distribution, package delivery, and office supplies inventory
• Assist with administrative tasks and support other departments as needed
• Address guest or client concerns with empathy and resolve issues promptly and professionally
• Maintain a clean, organized, and welcoming reception area
• Ensure all front office operations run smoothly and effectively throughout the day

Qualifications

• Intermediate proficiency in Microsoft Office applications (Word, Excel, and Outlook)
• Proven experience in a reception, front office, or customer service role (desirable)
• Excellent verbal and written communication skills with strong phone etiquette
• Outstanding organizational and time management abilities
• Demonstrated customer service expertise with a passion for delivering high-quality service
• Strong personal integrity and professional demeanor
• Ability to multitask effectively and prioritize competing demands
• Problem-solving skills and ability to handle challenging situations with composure
• Proficiency in appointment scheduling and calendar management systems
• Accuracy in data entry and attention to detail
• Flexibility to work various shifts and schedules as required by the organization
• Ability to work both independently and collaboratively within a team environment
• Current police clearance or willingness to obtain one
• Reliable transportation to commute to 6th of October City
• Inclusive mindset with ability to interact respectfully with diverse individuals

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Previous experience in the hotel/hospitality industry is preferred

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus