Job Description

Exciting Opportunity: Join Our Team as a Service Centre Receptionist

Are you friendly, organized, customer-focused, and confident in handling both people and phone communications?

Join our team as a Service Centre Receptionist, where you’ll be the first point of contact for customers visiting the service centre and calling by phone. You’ll play a key role in creating a welcoming customer experience, coordinating service appointments, handling enquiries, and supporting the Service Team with essential administrative duties.

Key Responsibilities:

• Welcome and greet customers upon arrival and guide them through the reception area while ensuring they feel comfortable.
• Offer refreshments and provide customers with information about their expected waiting time.
• Operate the telephone switchboard, including answering, transferring, holding, and directing calls to the appropriate departments or personnel.
• Handle incoming enquiries, provide general information, and make outgoing calls when required.
• Arrange service appointments and conduct appointment reminder calls.
• Follow up on customer complaints and prepare customer feedback reports.
• Identify the nature of customer enquiries and ensure they are directed to the appropriate person or department.
• Manage internal and external calls, including redirecting calls or placing callers in a waiting queue when required.
• Ensure the timely and proper distribution of incoming and outgoing mail.
• Maintain a professional, clean, and welcoming appearance of the reception area.
• Perform other receptionist, secretarial, and administrative duties as requested by the Service Manager.

Role Purpose:

To deliver an exceptional customer experience throughout the service visit, efficiently manage service appointments and telephone communications, and provide reliable administrative and back-office support to the Service Centre.

What We’re Looking For:

• Experience: Minimum 2 years of relevant experience in a similar receptionist, customer service, or administrative role.
• Education: Bachelor’s degree in any discipline or Diploma.
• Languages: Fluency in English is essential; Arabic is preferred.
• Computer Skills: Computer literate with good knowledge of standard computer applications.
• Equipment Knowledge: Comfortable using telephone systems, switchboards, computers, and related office equipment.
• Certification: Relevant certification or professional training is preferred.
• Customer Focus: Strong interpersonal and communication skills with a genuine commitment to delivering a positive customer experience.
• Professionalism: Ability to remain composed, flexible, and professional in a busy service-centre environment.

Key Competencies:

We’re looking for someone who demonstrates:

• Accountability
• Effective Communication
• Professional Integrity
• Creative Problem Solving
• Positive Initiative & Motivation
• Flexibility & Adaptability
• Teamwork & Collaboration
• Customer Relationship Management
• QHSE Awareness
• Leadership by Example

Why Join Us?

This is an opportunity to be at the heart of the customer experience and contribute directly to the smooth operation of a professional service centre.

You’ll work closely with customers, Service Advisors, technicians, and management while developing valuable experience across customer service, appointment coordination, communication, and administrative support.

Ready to Make a Difference?

If you’re a customer-focused, organized, and professional individual who enjoys meeting people, solving enquiries, and creating a welcoming environment, we’d love to hear from you.

Apply now and become an important part of our Service Centre team!