Job Description

Key Responsibilities

· Greet patients and visitors in a professional and courteous manner.

· Register patients and verify demographic, insurance, and billing information.

· Schedule, reschedule, and confirm patient appointments.

· Answer incoming phone calls and direct inquiries appropriately.

· Maintain patient records and ensure accurate data entry into electronic medical records (EMR).

· Collect copayments and process patient payments according to established procedures.

· Coordinate with clinical staff regarding patient flow and scheduling needs.

· Verify insurance eligibility and obtain required authorizations when applicable.

· Maintain patient confidentiality and comply with HIPAA regulations.

· Assist with general office duties including scanning, filing, faxing, and correspondence.

· Support a positive patient experience by addressing questions and concerns promptly.

Qualifications

Required

· High school diploma or GED.

· Minimum of 1 year of receptionist, customer service, or administrative

· Strong verbal and written communication skills.

· Proficiency with Microsoft Office and standard office equipment.

· Excellent organizational and multitasking abilities.

· Ability to maintain confidentiality and professionalism at all times.

Preferred

· Previous experience in a medical office, ambulatory surgery center, gastroenterology practice, or endoscopy center.

· Experience with EMR systems and medical scheduling software.

· Knowledge of insurance verification and healthcare registration processes.

Skills and Competencies

· Customer service excellence

· Attention to detail

· Professional telephone etiquette

· Time management

· Team collaboration

· Problem-solving

· Ability to work in a fast-paced environment

Benefits

· Competitive salary

· Medical, dental, and vision insurance

· Paid time off and holidays

· Retirement savings plan

· Professional development opportunities

· Supportive team environment

Physical Requirements

· Ability to sit, stand, and walk for extended periods.

· Ability to occasionally lift up to 20 pounds.

· Frequent use of computers, phones, and office equipment.

Equal Opportunity Employer

We are committed to creating an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.