Job Description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

The Receptionist is the first point of contact for OMAI and plays a central role in
delivering a professional, welcoming and well-managed front-of-house experience. The role coordinates reception services, visitor and call management, meeting-room readiness, office access and selected administrative activities. It requires strong service orientation, sound judgement and attention to detail to ensure that employees, clients and other stakeholders experience an efficient and consistently high standard of support aligned with OMAI’s values.

Key Result Areas

• Reception and stakeholder service Welcome employees, clients, service providers and other visitors; confirm appointments; notify hosts promptly; and ensure that all interactions are handled professionally, discreetly and in line with access and security protocols.
• Telephone and query management Manage incoming calls efficiently, route enquiries to the appropriate person, resolve routine queries where possible and record complete, accurate messages for prompt follow-up.
• Front-of-house standards Maintain a professional, orderly and fully

operational reception area, proactively identifying and escalating facilities, safety, access or service issues.
• Meeting-room coordination Monitor bookings and room readiness, including layout, cleanliness, refreshments and audiovisual equipment; conduct regular checks between meetings and arrange timely resolution of issues.
• Booking and space support Assist with ad hoc meeting-room requirements, manage competing requests fairly and escalate capacity

constraints where necessary.
• Catering coordination Liaise with meeting organisers and catering providers on delivery times, service requirements and refreshment breaks to support a seamless visitor and meeting experience.
• Deliveries and correspondence Receive, record and distribute courier items, deliveries and correspondence accurately, maintaining appropriate records and confidentiality.
• Office access and daily readiness Support the opening and closing of

designated office entrances and confirm that reception and shared client facing areas are ready for business.
• Business information Maintain the internal telephone and contact directory, incorporating joiners, leavers and organisational moves promptly and accurately.
• Administrative support Provide responsive support to the Administration Manager, Personal Assistants and Finance team, including document preparation, filing, coordination, basic reporting, record management and other reasonable duties that contribute to efficient office operations.
• Risk, confidentiality and compliance Handle personal, business and visitor

information with discretion; follow applicable health, safety, security and

information-handling procedures; and escalate incidents or control gaps without

delay.

Skills, Qualifications & Experience required

• Grade 12 or an equivalent qualification; a relevant certificate or diploma in

office administration, hospitality or customer service would be advantageous.
• At least two years’ experience in a reception, front-of-house, client-service or office-administration role within a professional environment.
• Experience in financial services or another regulated corporate environment would be advantageous.
• Excellent verbal and written communication skills, with a professional

telephone manner and the ability to engage confidently with stakeholders at all levels.
• Demonstrated commitment to high service standards, discretion, reliability and professional conduct.
• Strong planning, coordination and time-management capability, with the ability to prioritise and manage multiple requests in a busy environment.
• Proficiency in Microsoft Outlook, Word, Excel and PowerPoint, with confidence in using meeting-room, telephone and office systems.
• Sound judgement, attention to detail and a proactive approach to resolving

operational issues.
• Ability to work independently while contributing positively to a collaborative team environment.

Competencies and Attributes

• Client and stakeholder orientation: Anticipates needs and delivers responsive, professional service.
• Communication: Conveys information clearly, courteously and appropriately across different channels.
• Planning and organising: Coordinates activities effectively and maintains reliable records and routines.
• Collaboration: Works constructively with colleagues and service providers to achieve shared outcomes.
• Accountability: Takes ownership of delivery service, communicates risks early and closes out actions.
• Initiative: Acts promptly, anticipates requirements and follows through on

commitments.
• Problem-solving: Assesses routine challenges, identifies practical solutions and escalates appropriately.
• Quality and attention to detail: Maintains accurate information and
consistently high front-of-house standards.
• Composure and adaptability: Remains professional under pressure and
adjusts effectively to changing priorities.

• Integrity and confidentiality: Handles sensitive information responsibly and
demonstrates sound judgement.

• Accountability: Takes ownership of delivery service, communicates risks
early and closes out actions.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

CollaboratesCommunicates EffectivelyDrives ResultsEnsures AccountabilityPlans and AlignsTech Savvy

Education

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)

Closing Date

04 September 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!