Job Description

We are seeking a friendly and organised Part-time Receptionist to join our team in the vibrant hospitality and catering industry in Newquay. This role is essential for providing excellent customer service and ensuring smooth operations at our front desk. As the first point of contact for our guests, you will play a key role in creating a welcoming atmosphere and supporting our staff in delivering exceptional service.

Responsibilities:

• Greet and welcome guests in a warm and professional manner.
• Answer phone calls and respond to inquiries promptly and courteously.
• Manage bookings and reservations, ensuring accurate information is recorded.
• Assist with check-in and check-out procedures for guests.
• Maintain a clean and organised reception area.
• Handle guest complaints and feedback with professionalism and empathy.
• Collaborate with other team members to ensure seamless service delivery.
• Perform administrative tasks as required, including filing and data entry.

Qualifications:

• Previous experience in a customer service role is preferred but not essential.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Basic computer skills, including familiarity with Microsoft Office.
• A friendly and approachable demeanour.
• Flexibility to work various day and evening shifts, including weekends and holidays.