Job Description

Receptionist

Days: Monday - Friday

Hours of Work: 7.25 (alternating shifts)

Role:

We are seeking an experienced and professional Receptionist to join our Dublin office at Grant Thornton. This role is ideal for a dedicated career receptionist who takes pride in delivering an exceptional front-of-house service and creating a welcoming, professional first impression for clients, visitors and colleagues.

The successful candidate will be confident working in a busy professional environment and committed to providing an efficient, courteous and consistently high standard of service.

Duties include but are not limited to:

• Meeting and greeting clients in a courteous, professional and friendly manner.
• Providing a professional and personable service to all clients, visitors and staff.
• Reserving meeting rooms and ensuring bookings are accurate and up to date.
• Calling clients and internal hosts in advance to confirm meeting details.
• Working closely with the Hospitality team to help ensure meetings run smoothly from arrival through to departure.
• Coordinating with internal teams to support visitor arrivals and any last-minute changes.
• Operating a busy switchboard and directing calls in a positive and professional manner.
• Booking taxi services when required.
• Covering on the Hospitality floor when required.
• Escalating any meeting-room, visitor or facilities issues promptly to the relevant team.
• Working closely with the Facilities team on day-to-day office requirements, identifying and escalating any maintenance or facilities issues and supporting the delivery of a well-maintained and professional working environment.
• Supporting on-site H&S responsibilities.

Skills Required:

• Previous reception or front-of-house experience is essential.

• Confident and professional communication skills, with the ability to interact effectively with clients and colleagues at all levels.

• Excellent professional etiquette and a strong client service focus.

• Excellent communication and interpersonal skills.

• A collaborative approach and strong team-working skills.

• Self-motivated, proactive and highly detail oriented.

• Excellent organisational and time-management skills.

• Ability to work effectively in a fast-paced, hands-on environment and adapt to changing priorities.

• Proficiency in Microsoft Office and previous switchboard experience.

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