Job Description

Greets and receives all internal/external customers and answer phone calls for the Support Services Center while providing the highest level of customer service.

Essential Functions

• Operate telephone switchboard to answer, screen and/or forward calls to the appropriate party
• Greet and direct all internal/external customers to their specific destination
• Schedule and maintain the log for all conference rooms as needed for departmental and external client meetings
• Responsible for placing supply orders with vendors as required.
• Responsible for posting outgoing mail and delivering incoming mail
• Coordinate pickup and delivery of express mail services including but not limited to FedEx, UPS, Courier, etc.
• Receives and signs for special deliveries as they arrive to the Support Services Center
• Assist in mass mailings as required
• Maintain and update voicemail messages for accurate information of Goodwill of North GA programs and events such as inclement weather, holiday closings and store/site locations
• Respond professionally to all emergency situations and document necessary information in such circumstances
• Perform other duties as assigned.

Job Requirements and Qualifications

• High school diploma or GED required and a minimum of three (3) years of clerical/front desk experience
• Must have substantial telephone switchboard experience
• Must be proficient in Microsoft Office Suites
• Must have excellent oral and written communication skills
• Must posses a positive attitude and interpersonal skills
• Must handle all information with the strictest of confidence
• Must have attention to detail and perform as a team player
• Must have access to dependable transportation.

Working Environment Conditions/Requirements

• Ability to perform basic office functions and work in an office environment that requires sitting for majority of the workday
• Must be able to work holidays as required
• The ability to push, pull and lift 30 lbs. with or without accommodations.